Hi there, I’m trying to confirm a new admin but the link in the email is broken. [image]

Looks like your email provider is adding tracking to your outgoing emails. Maybe try disabling that?

thanks for the fastest reply in history of customer support! :smiley: My email provider is gmail…any idea how should I disable that?

I meant the outgoing SMTP email provider. Are you using GMail for that?

Most likely yes - it’s a company set up but we use Google Workspace

So that URL https://url3447.singularitydao.ai/ls/click?upn=stuff is not something Discourse will generate out of the box. There is something between Discourse and the final sent email that is manipulating the links in emails. Maybe your company enabled a tracker feature. I signed up to your forum a…

Yes apparently we have SendGrid…anyway I can manually confirm the admin instead?

You need to turn off link tracking in sendgrid. That’s almost certainly your problem. You can use Create Admin Account from Console to get logged in before that.

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pfaffman (Jay Pfaffman) 6월 10, 2021, 11:53오전 8

sendgrid에서 링크 추적을 꺼야 합니다. 거의 확실하게 그게 문제입니다.

그 전에 Create Admin Account from Console를 사용해 로그인할 수 있습니다.

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Wrong link on confirmation email Product Support	2	608	3월 19, 2019
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