# Consigli su un bot di supporto per un forum di supporto tecnico (Discourse AI vs Discourse Chatbot)

**URL:** https://meta.discourse.org/t/advice-on-a-support-bot-for-a-technical-support-forum-discourse-ai-vs-discourse-chatbot/286349
**Category:** General
**Tags:** ai, ai-bot
**Created:** [22 Novembre 2023, 5:18pm UTC](https://meta.discourse.org/t/advice-on-a-support-bot-for-a-technical-support-forum-discourse-ai-vs-discourse-chatbot/286349 "2023-11-22T17:18:18Z")
**Posts on this page:** 1
**Showing post:** 52

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### Author: ![merefield](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/merefield/32/176214_2.png) [@merefield](https://meta.discourse.org/u/merefield)
#### Post date: [19 Settembre 2024, 4:12pm UTC](https://meta.discourse.org/t/advice-on-a-support-bot-for-a-technical-support-forum-discourse-ai-vs-discourse-chatbot/286349/52 "2024-09-19T16:12:20Z")

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@37Rb ha scritto una bella guida qui:

> [@Building a technical support chatbot](https://meta.discourse.org/t/building-a-technical-support-chatbot/319825):
>
> Adding an AI chatbot to Discourse is easy (thanks to 2 great plugins). Adding a chatbot that performs technical support is a lot harder! This post shares our experience setting up a technical support chatbot for [support.suretyhome.com](https://support.suretyhome.com/) - what we wanted, problems we had, how we solved them, and where we’ll go from here. Our support team is only available during regular business hours but customers want help around the clock. We aren’t trying to replace the support team. Our goal is to augment the…

questo è collegato da [Chatbot](https://meta.discourse.org/t/discourse-chatbot/256652) Topic

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