# Advice on a support forum

**URL:** <https://meta.discourse.org/t/advice-on-a-support-forum/318878>\
**Category:** Product Support\
**Created:** [July 28, 2024, 5:18pm UTC](https://meta.discourse.org/t/advice-on-a-support-forum/318878 "2024-07-28T17:18:00Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![another\_username](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@another\_username](https://meta.discourse.org/u/another_username)\
**Post date:** [July 28, 2024, 5:18pm UTC](https://meta.discourse.org/t/advice-on-a-support-forum/318878/1 "2024-07-28T17:18:00Z")

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Hello all.

I was looking for advice on starting a technical support site. I have looked at plenty of forum-based ones and found them lacking in appropriate structure and functionality.

Can anyone recommend a highly functional technical support solution? Is Discourse well suited to this application or may there some shortcomings which may make such a solution unsuitable?

I was hoping to track bugs, take issue reports from the public, document technical issues and their solutions with versioning and platform awareness so it logs mobile posts separate to desktop posts, etc, etc.

It needs to be highly organised and easy to access and use.

I considered writing my own, but thought I would check out current offerings. I have used Discourse on another support site but found it made information and solutions hard to find - Maybe it was misconfigured? Are there any tips/add-ons/etc to setting this up to be a leading tech support forum?

I am not bothered about the social features, I am more focussed on troubleshooting and documenting solutions and faults.

Also, is there a way to make public notes on what tags mean what in Discourse?

Many thanks.

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