Hello all. I was looking for advice on starting a technical support site. I have looked at plenty of forum-based ones and found them lacking in appropriate structure and functionality. Can anyone recommend a highly functional technical support solution? Is Discourse well suited to this applicati…

[image] another_username: Is Discourse well suited to this application I mean look at us here on meta :laughing: Discourse is a very good platform for a support forum as all content is easily searchable and split into categories & tags. [image] another_username: made information and sol…

In addition to #plugin mentioned by @ondrej This plugin was designed with support in mind. [image] Private Topics Plugin Plugin information_source Summary Private Topics Enables private topics in a regular category hammer_and_wrench Repository Link Git…

Thank you for your reply. It is most informative. [image] ondrej: Can I ask why? Perhaps the other forum didn’t have some of the plugins listed below which would help your support community: a) The threads were long, meandering discussions and most posts held no useful information. I admit …

You’re very welcome. With additionally there are full #theme that include some prepackaged #theme-component . Theme components can be added to any themes be it the default theme or a custom one. Iirc Western Digital I think it was sponsored the Docs plugin There is a very wide number of companie…

Thank you. [image] Dan DeMontmorency: With additionally there are full #theme::category that include some prepackaged #theme-component::category . Sorry, I don’t think I understand what you mean :confused: [image] Dan DeMontmorency: Checkout Documentation section here as they are experi…

FWIW, in addition to our existing customers that use Discourse for technical support services , and our own public Meta Discourse forum here, we also run a full technical support forum in private categories dedicated to our enterprise customers. We assigned topics and posts to each other, use whisper…

[image] another_username: [image] Heliosurge: With additionally there are full #theme::category that include some prepackaged #theme-component::category . Sorry, I don’t think I understand what you mean :confused: Themes generally do full visual customizations. Click on #theme to view…

Checkout this #theme Goto the page and under resource click on demo. This will give an idea of how much you can customize the look. And well if you like Star wars pretty cool. [image] Star Wars theme Theme Star Wars theme What better way to celebrate S…

Wow, thank you, a lot. That’s a lot of info to read through. I feel such a relief when I find what I’m looking for on the Internet, nowadays lol <3

I believe @simon helped set up a lot of support sites while he worked on the Discourse team. I remember that he has been advocating to make it easier for new admins to set up support sites on Discourse in future, with the idea of built-in templates or configurations and so on. He might have some ti…

Advice on a support forum

Support

Heliosurge (Dan DeMontmorency) July 28, 2024, 6:32pm 3

In addition to #plugin mentioned by @ondrej

This plugin was designed with support in mind.

Private Topics Plugin Plugin

Summary Private Topics Enables private topics in a regular category Repository Link GitHub - communiteq/discourse-private-topics · GitHub Install Guide How to install plugins in Discourse Features This plugin allows you to add an extra security setting to categories so that users can only access their own topics. You can also designate one or more groups that can see all topics in the category. This is typically used for…

Additional plugins of interest

Discourse Custom Topic Lists Plugin

Summary Allows you to create custom topic lists that can be accessed via a URL Repository Link GitHub - discourse/discourse-custom-topic-lists: custom topic lists · GitHub Install Guide How to install plugins in Discourse Features This plugin adds a new dropdown; when clicked, it leads you to a custom topic list based on a filter defined in the configuration. The new dropdown: [Screenshot 2024-06-07 at 16.31.45] The sidebar l…

Custom Wizard Plugin

Plugin

Summary Forms for Discourse. This plugin lets you make rich and powerful forms for your Discourse forum. Better user onboarding, structured posting, data enrichment, automated actions and much more for your community. Repository Link https://github.com/paviliondev/discourse-custom-wizard Install Guide How to install plugins in Discourse Community Community based support and discussions about this plugin are hosted on th…

Discourse BCC Plugin

Summary Discourse BCC allows staff users to send individual personal messages to several users at once. Repository Link https://github.com/discourse/discourse-bcc Install Guide How to install plugins in Discourse Features When enabled, you’ll see a checkbox after having added two or more recipients to a PM: [image] If you check that box, instead of one PM that everyone shares access to, Discourse will create 1 PM per user provide…

Discourse Templates Plugin

Summary Discourse Templates allows the creation of content templates for repeated use. The templates are stored as topics in a special category, where they can be edited and discussed as needed. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. This plugin is pretty much a new version of Discourse Canned Replies but it is more flexible and stores the templates in a differen…

These are pre packaged in Discourse

Introducing Form Templates

Announcements

This feature is no longer experimental! Go here to learn more about the feature and how to use it in your community: Creating form templates Hello, Discourse Meta Community! We are excited to introduce a new experimental feature, form templates. With it, you can enforce a structured form with data validation as part of the topic creation flow. [multiple_form_templates] Enabling the feature The feature is hidden behind a site-wide experimental flag. To enable it, just turn on the exp…

Discourse Automation Plugin

Summary Discourse Automation lets you automate actions through scripts and triggers. Customisation is made through an automatically generated UI. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. [Capture d’écran 2021-07-02 à 15.13.57] Features Easy automation of complex workflows Triggers automations at specific dates, periodically, or on specific events Provides automatically generated UIs…

Discourse Chat Plugin

Summary Discourse Chat adds chat functionality to your Discourse instance. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Features As mentioned in our initial announcement and most recent update, this plugin adds chat functionality to your Discourse so it can natively support both, long-form and short-form communication needs of your online community. Configuration Initial Setup [chat-…

Discourse Data Explorer Plugin

Summary Discourse Data Explorer allows you to make SQL queries against your live database, allowing for up-to-the-minute stats reporting. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. If you’re looking for examples or support for any custom queries, you can find lots of topics in our Data & reporting category under the sql-query tag. If there’s not one to suit your pa…

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Advice on a support forum

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