# AI + Automation Governance: Orchestrating Independent AI Triage Scripts

**URL:** https://meta.discourse.org/t/ai-automation-governance-orchestrating-independent-ai-triage-scripts/350716
**Category:** Support
**Tags:** ai
**Created:** [February 5, 2025, 8:17pm UTC](https://meta.discourse.org/t/ai-automation-governance-orchestrating-independent-ai-triage-scripts/350716 "2025-02-05T20:17:01Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![Cloud\_spanner](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/cloud_spanner/32/485500_2.png) [@Cloud\_spanner](https://meta.discourse.org/u/Cloud_spanner)
#### Post date: [February 7, 2025, 2:46am UTC](https://meta.discourse.org/t/ai-automation-governance-orchestrating-independent-ai-triage-scripts/350716/3 "2025-02-07T02:46:21Z")

</div>

From what I can see, most of my use cases can be done in Discourse with AI Triage and Automation, if one can trigger then next.

Here is a hypothetical flow where each step would send the post contents and a prompt to the LLM:

1. Check if spam

- If spam, then hide and flag

1. If not spam, determine products discussed

- Add product label(s)

1. Next determine intent:  
\*\* Complaint  
\*\* Question  
\*\* Suggestion  
\*\* Information sharing  
\*\* Positive feedback

- Add intent tag

1. If ‘complaint’ then evaluate for hot button issues: ie. contains hot-button phrases (cancel, terrible, slow)

- If hot button issue, add ‘hot’ tag and assign to Sam

1. If the intent is ‘positive feedback’ and product ‘wireless phone plan’, write a custom invitation to referral program and send as PM.

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