# AI triage examples not sent properly?

**URL:** https://meta.discourse.org/t/ai-triage-examples-not-sent-properly/401508
**Category:** Support
**Tags:** automation, ai
**Created:** [April 25, 2026, 7:11am UTC](https://meta.discourse.org/t/ai-triage-examples-not-sent-properly/401508 "2026-04-25T07:11:13Z")
**Posts on this page:** 1
**Showing post:** 3

<div class="post-metadata">

### Author: ![markschmucker](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/markschmucker/32/141599_2.png) [@markschmucker](https://meta.discourse.org/u/markschmucker)
#### Post date: [April 25, 2026, 10:58pm UTC](https://meta.discourse.org/t/ai-triage-examples-not-sent-properly/401508/3 "2026-04-25T22:58:33Z")

</div>

You’re right that’s a cleaner solution, and I’ve done that, but it doesn’t change the issue. It still flags every post. It’s not understanding that the example is just an example.

**Automation Settings**

 ![image](https://global.discourse-cdn.com/meta/original/4X/9/9/a/99aba7116cb3fb1e013332f14e683c5529e64db1.png)  
 ![image](https://global.discourse-cdn.com/meta/original/4X/c/2/8/c280af2baceebdf137ca4d85a607c8362ac5eb27.png)

**Agent Settings**

 ![image](https://global.discourse-cdn.com/meta/original/4X/b/4/0/b4094e48040aacd5c5abb3cc71a5b806166c8059.png)  
 ![image](https://global.discourse-cdn.com/meta/original/4X/a/4/e/a4e61645ee267c1ba15fb7ca3174a0fdae900d8e.png)  
 ![image](https://global.discourse-cdn.com/meta/original/4X/d/a/a/daa1204306c2e920e614f259fe12c50b34b8117c.png)  
 ![image](https://global.discourse-cdn.com/meta/original/4X/f/7/6/f766d0c782d254d17855dd77c3110a7011875e55.png)

**It flags every post, citing the text in the example**

 ![image](https://global.discourse-cdn.com/meta/original/4X/a/a/3/aa3331169e318381d469e2f1c93113a0e8a19ea0.png)

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