I am trying to create an AI triage for miscategorized topics - I have set up the automation and persona but when I try to test - I’m unable to run the logs - there’s no visible button to do this. (I’m Admin btw and can see other logs) so the possibility is that I’m setting it up wrongly
Do you mean you want to trigger the automation manually? Or you want to view the logs of the automation?
If you’re referring to the first, I don’t think it will, since the trigger should be something like when the topic is created.
If you’re referring to the second, I don’t think Automation logs even exist. I might be wrong, but failed automation runs might be logged in /logs.
Hello! I created a new topic to test the AI triage for categories. I saw it’s been run twice, since I created 2 topics - but the topics were not moved to accurate categories and just sat there - till I deleted.
So I’m not able to see why it failed, which means I can’t fix it.
Use this data explorer query to see what the AI has been doing
SELECT created_at,raw_request_payload,raw_response_payload
FROM ai_api_audit_logs
ORDER BY id DESC
LIMIT 5
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