# Allow inbound email delivery to forum contact email for inactive users

**URL:** <https://meta.discourse.org/t/allow-inbound-email-delivery-to-forum-contact-email-for-inactive-users/146544>\
**Category:** Feature\
**Created:** [April 2, 2020, 6:42am UTC](https://meta.discourse.org/t/allow-inbound-email-delivery-to-forum-contact-email-for-inactive-users/146544 "2020-04-02T06:42:07Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![md-misko](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/md-misko/32/126315_2.png) [@md-misko](https://meta.discourse.org/u/md-misko)\
**Post date:** [April 2, 2020, 7:20am UTC](https://meta.discourse.org/t/allow-inbound-email-delivery-to-forum-contact-email-for-inactive-users/146544/3 "2020-04-02T07:20:33Z")

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Full details are in the conversation linked above.

> [@Dannii](#):
>
> Do they get a notification email explaining that emails are not accepted from inactive users?

Yes, this was the reply sent to user:

> We’re sorry, but your email message to [“support@discourse.forum.tld”] (titled Issue with signing up) didn’t work.
> 
> Your account associated with this email address is not activated. Please activate your account before sending emails in.

But this is exactly where the problem lies: they couldn’t activate their _new_ account in the first place, and when they contacted forum support for help (using the forum contact email address) they were notified that their email was not delivered, because their account is not activated yet.

The _main_ issue is that this email was _not_ delivered to the _group inbox_ connected to the forum contact address, and I would have no idea, if I didn’t stumble upon it by chance while reviewing the logs.

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_[View the full topic](https://meta.discourse.org/t/allow-inbound-email-delivery-to-forum-contact-email-for-inactive-users/146544)._