# כפתור "סמן כפתרון" חסר בהודעות קבוצתיות
**URL:** https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496
**Category:** Feature
**Tags:** solved, completed
**Created:** [17 ביוני, 2025, 9:47am UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496 "2025-06-17T09:47:56Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Gerard\_Cobas](https://meta.discourse.org/u/Gerard_Cobas)
#### Post date: [17 ביוני, 2025, 9:47am UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/1 "2025-06-17T09:47:56Z")
In group messages, the **“Mark as Solution”** button—provided by the _discourse‑solved_ plugin—is no longer visible to users who previously had access to it. The button still appears correctly in topics:
This is a group message where we had used the button in the past and shows there’s a _Solution_, but the button to enable/disable is no longer there:
Is this a recent change or a bug, and is there any way to restore the button in group messages?
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### Author:  [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [19 ביוני, 2025, 2:47pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/2 "2025-06-19T14:47:07Z")
Are you saying it used to work for you in group personal messages? I have not seen that before and thought it was not possible, as per this other topic:
> [@Ability to filter solved / unsolved messages in group PM inbox](https://meta.discourse.org/t/feature-request-use-solved-plugin-in-group-pm-inbox/367370):
>
> Hello, we love the solved plugin. Is there a way to add the solved yes/no filter to groups? We are using the groups (with email) for supprt ticketing like discourse ([How Does Team Discourse Use Discourse?](https://blog.discourse.org/2018/03/how-does-team-discourse-use-discourse/)) so it would be wounderful to filter for unsolved tickets in group inbox.
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### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [19 ביוני, 2025, 3:05pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/3 "2025-06-19T15:05:42Z")
Interesting, based on that topic asking to offer the solved/unsolved filter in inboxes, I would expect the user was already using the solved plugin in inboxes. So I assume it worked when the feature was requested. Why do you conclude that it didn’t work at all?
> [@Discourse Solved](https://meta.discourse.org/t/discourse-solved/30155/1):
>
> #### Filters
>
> You can also enable a filter dropdown in topic list pages using the site setting `show_filter_by_solved_status`
>
> 
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### Author:  [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [19 ביוני, 2025, 3:08pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/4 "2025-06-19T15:08:35Z")
מסכים. אני לא רואה איך זה יכול להיות מופעל עבור הודעות קבוצתיות. אולי זה היה נושא שנפתר, ואז הומר להודעה? מה קורה במקרה כזה?
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### Author:  [@Gerard\_Cobas](https://meta.discourse.org/u/Gerard_Cobas)
#### Post date: [19 ביוני, 2025, 3:10pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/5 "2025-06-19T15:10:46Z")
כן! תלוי בגרסה המותקנת. עדכון מ-`3.4.0.beta3-dev` ל-`3.5.0.beta7-dev` מסיר תכונה זו
כך זה עובד ב-`3.4.0.beta3-dev`:
תודה!
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### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [19 ביוני, 2025, 3:11pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/6 "2025-06-19T15:11:52Z")
There was a change in February: [FIX: don't allow or count solutions in PMs by ZogStriP · Pull Request #334 · discourse/discourse-solved · GitHub](https://github.com/discourse/discourse-solved/pull/334)
> Pretty straightforward, this ensures we don’t allow users to mark a post as a solution in a PM.
>
> This also ensures we don’t count solutions in topics that were converted to a PM.
>
> Internal ref t/146766
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### Author:  [@Gerard\_Cobas](https://meta.discourse.org/u/Gerard_Cobas)
#### Post date: [19 ביוני, 2025, 3:17pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/7 "2025-06-19T15:17:27Z")
האם זה באמת מכוון? לפחות זה צריך להיות זמין להודעות קבוצתיות
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### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [12 ביולי, 2025, 4:34pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/8 "2025-07-12T16:34:13Z")
אני חושב שיש להעביר את זה מ-#Support ל-#Bug או #Feature.
מכיוון שזה עבד עד פברואר ועכשיו כבר לא עובד, הייתי בוחר ב-#Bug.
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### Author:  [@mcwumbly](https://meta.discourse.org/u/mcwumbly)
#### Post date: [12 ביולי, 2025, 8:51pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/9 "2025-07-12T20:51:04Z")
העברתי את זה ל-#Feature, מכיוון שהשינוי הזה היה מכוון.
@Gerard_Cobas, תוכל לשתף יותר על מקרה השימוש שלך?
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### Author:  [@mcwumbly](https://meta.discourse.org/u/mcwumbly)
#### Post date: [12 ביולי, 2025, 8:56pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/10 "2025-07-12T20:56:08Z")
I do see two other related requests as well
- [Enable solved plugin for specific groups inboxes](https://meta.discourse.org/t/enable-solved-plugin-for-groups/124305)
- [Ability to filter solved / unsolved messages in group PM inbox](https://meta.discourse.org/t/feature-request-use-solved-plugin-in-group-pm-inbox/367370)
I’ll do some topic merging in a bit, but in the meantime, continuing the discussion here is fine.
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### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [12 ביולי, 2025, 8:58pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/12 "2025-07-12T20:58:05Z")
השני עוסק בהוספת מסנן פתור/לא פתור, אשר כמובן דורש את ה-solved plugin בתיבות כניסה קבוצתיות. אבל זו בקשה שונה.
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### Author:  [@Gerard\_Cobas](https://meta.discourse.org/u/Gerard_Cobas)
#### Post date: [14 ביולי, 2025, 10:55am UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/13 "2025-07-14T10:55:16Z")
Hi Dave, thanks for picking this up!
A bit of context on our side: we use group private messages as shared inboxes for support, following a pattern similar to what’s described here: [Use Discourse as a private support ticket system](https://meta.discourse.org/t/use-discourse-as-a-private-support-ticket-system/72268)
Our support agents rely on the **“Mark as Solution”** button to indicate when an issue has been resolved. This serves two purposes:
1. **Internally** , it helps the team quickly identify and close resolved conversations.
2. **Programmatically** , it acts as a trigger. We have a webhook set up (e.g., `/admin/api/web_hooks/38/edit`) that fires when a post is marked as a solution, syncing with our backend system.
Group PMs are core to our support workflow, and we handle a significant number of account-specific topics, which makes public topics unsuitable.
The solution marker is more than just a UI element. It is part of our internal process, and without it, agents can’t properly close tickets or trigger the automation that depends on it.
Even though it’s a small change on the surface, it breaks a critical part of our workflow, so we’d really appreciate a reconsideration or an alternate approach.
Thanks!
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### Author:  [@mcwumbly](https://meta.discourse.org/u/mcwumbly)
#### Post date: [14 ביולי, 2025, 1:02pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/14 "2025-07-14T13:02:54Z")
> [@mcwumbly](#):
>
> I’ll do some topic merging in a bit,
> [@Moin](#):
>
> The second one is about adding the solved/unsolved filter, which of course requires the solved plugin in group inboxes. But it’s a different request.
I decided to keep those two topics open and retitle them as they are both more specific requests, although they both depend on this one.
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### Author:  [@mcwumbly](https://meta.discourse.org/u/mcwumbly)
#### Post date: [14 ביולי, 2025, 1:14pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/15 "2025-07-14T13:14:48Z")
Thanks for the extra context, Gerard.
> [@Gerard\_Cobas](#):
>
> we’d really appreciate a reconsideration or an alternate approach
Allowing solutions on group messages feels like a bit of an accidental feature, but I understand better why you were relying upon it now, and I see evidence that others were doing the same in those linked features.
Given that, I’m thinking it may make sense to make it more explicit to enable this feature in the solved plugin with a new like `allow_solved_on_group_messages` (bool, default disabled) or `allow_solved_in_groups` (group list, default empty).
The latter would also address [Enable solved plugin for specific groups inboxes](https://meta.discourse.org/t/enable-solved-plugin-for-specific-groups-inboxes/124305)
I’ll see what others think about these options or other alternatives.
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### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [14 ביולי, 2025, 1:25pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/17 "2025-07-14T13:25:19Z")
It could also be a setting in the group configuration.
Then you can enable it in the place where you enable the group inbox. The Assign plugin also adds a setting there:
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### Author:  [@RGJ](https://meta.discourse.org/u/RGJ)
#### Post date: [12 בדצמבר, 2025, 11:54am UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/18 "2025-12-12T11:54:34Z")
> [@mcwumbly](#):
>
> but I understand better why you were relying upon it now, and I see evidence that others were doing the same in those linked features.
> Given that, I’m thinking it may make sense to make it more explicit to enable this feature in the solved plugin with a new like `allow_solved_on_group_messages` (bool, default disabled) or `allow_solved_in_groups` (group list, default empty).
So has there been any progress on this? I can’t understand how this could have been removed unconditionally in the first place. There are so many people using the solved plugin in private group messages.
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### Author:  [@s\_scarduzio](https://meta.discourse.org/u/s_scarduzio)
#### Post date: [12 בדצמבר, 2025, 11:58am UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/19 "2025-12-12T11:58:08Z")
This hit us very hard: we are relying on the “Solved” flag on our internal support system based on Discourse API. Please recommend a workaround to re-enable it.
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### Author:  [@agit](https://meta.discourse.org/u/agit)
#### Post date: [20 בינואר, 2026, 1:34pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/22 "2026-01-20T13:34:42Z")
Wuuh, updated the plugin and recognized the missing solved button in our helpdesk… We were using discourse because it was proposing to use discourse as helpdesk even the discourse team itself was using it as such. Is this usecase obsolete? `cause more and more features are going and aren’t focused anymore.
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### Author:  [@Gerard\_Cobas](https://meta.discourse.org/u/Gerard_Cobas)
#### Post date: [2 בפברואר, 2026, 12:27pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/23 "2026-02-02T12:27:50Z")
Any updates on this? We need to keep the solved button functionality when upgrading, upgrading without it isn’t an option for us
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### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [9 בפברואר, 2026, 1:30pm UTC](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496/29 "2026-02-09T13:30:59Z")
Good news @here, it’s coming back 😅
>
>
> PM support for the solved plugin was intentionally removed in https://github.com…/discourse/discourse-solved/pull/334, but multiple communities rely on solved in group messages for private support workflows (e.g. using Discourse as an internal ticket system).
>
> Add a new \`allow\_solved\_in\_groups\` site setting (group list, default empty) that enables the solved UI for group messages belonging to the configured groups. Regular 1-on-1 PMs remain excluded.
>
> The implementation adds an early return in \`allow\_accepted\_answers?\` for private messages that checks whether the topic's allowed groups intersect with the configured setting. The category/tag logic is extracted into \`solved\_enabled\_for\_category?\` so callers without a topic object (e.g. the category-change diff in plugin.rb) still work. All existing PM exclusions (reports, badges, filters, directory columns) are intentionally left unchanged.
>
> https://meta.discourse.org/t/370496
[Next page](https://meta.discourse.org/t/allow-mark-as-solution-in-group-messages/370496.md?page=2)