# Amazon AWS account suspended, backups page gives 404 error

**URL:** https://meta.discourse.org/t/amazon-aws-account-suspended-backups-page-gives-404-error/109333
**Category:** Support
**Created:** [February 16, 2019, 5:32pm UTC](https://meta.discourse.org/t/amazon-aws-account-suspended-backups-page-gives-404-error/109333 "2019-02-16T17:32:13Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [February 16, 2019, 5:32pm UTC](https://meta.discourse.org/t/amazon-aws-account-suspended-backups-page-gives-404-error/109333/1 "2019-02-16T17:32:13Z")

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Looks like my credit card needs to be updated at Amazon AWS, and my backups stopped working. I got notifications about the failed backups, but no reason why. Visiting the backups page, I saw a 404 error. This topic might be FAQ material for those who follow, or a feature request to improve the error reporting. Seems to me the reason for the error could be visible on the backups page, or even in the notification.

Visiting the logs, I get a decent clue:

> Failed to list backups from S3: The AWS Access Key Id you provided does not exist in our records.

Logging into AWS, I see my account is suspended.

 ![49%20AM](https://global.discourse-cdn.com/meta/original/3X/d/c/dc5fbef9b79d53131ad02a7fb506d8be71f1dfd9.png)

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### Author: ![sam](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/sam/32/102149_2.png) [@sam](https://meta.discourse.org/u/sam)
#### Post date: [February 18, 2019, 3:54am UTC](https://meta.discourse.org/t/amazon-aws-account-suspended-backups-page-gives-404-error/109333/2 "2019-02-18T03:54:38Z")

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@gerhard can we make the error a bit more visible on our side?

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### Author: ![gerhard](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/gerhard/32/119479_2.png) [@gerhard](https://meta.discourse.org/u/gerhard)
#### Post date: [February 20, 2019, 2:21pm UTC](https://meta.discourse.org/t/amazon-aws-account-suspended-backups-page-gives-404-error/109333/4 "2019-02-20T14:21:58Z")

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You now get a popup with the error message from the S3 API instead of the generic error page when something went wrong while Discourse tried to access the backup bucket.

[https://github.com/discourse/discourse/commit/6a8007e5fbe218eb507cf1a45af5e23d4dbafe8e](https://github.com/discourse/discourse/commit/6a8007e5fbe218eb507cf1a45af5e23d4dbafe8e)

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### Author: ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [February 20, 2019, 3:56pm UTC](https://meta.discourse.org/t/amazon-aws-account-suspended-backups-page-gives-404-error/109333/5 "2019-02-20T15:56:19Z")

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Super cool. Thanks so much! You guys rock.

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### Author: ![gerhard](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/gerhard/32/119479_2.png) [@gerhard](https://meta.discourse.org/u/gerhard)
#### Post date: [February 21, 2019, 4:05pm UTC](https://meta.discourse.org/t/amazon-aws-account-suspended-backups-page-gives-404-error/109333/6 "2019-02-21T16:05:36Z")

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