We’ve also seen a steady downward trend in engagement - specifically around the 1:many peer support areas of our community.
In some ways, it’s good to know we have strong support documentation, and equally strong and accessible community discussions that enable AI to surface information to users in a way that solves their questions at the ever increasing speed they’re growing to expect.
I do think though that AI is changing the way that support based communities operate. And the ways those types of community show up is beginning to shift.
I know we’re consistently asking ourselves now “what are the things we do that AI can’t?”, like the engagement that goes beyond support (e.g. events, activities). Why would people return to the community now that one of our main habitual drivers is now being replaced? What becomes the new driver for people to habitually return to our community spaces?