# Le email di reset della password sono "non transazionali"?

**URL:** <https://meta.discourse.org/t/are-password-reset-emails-non-transactional/56569>\
**Category:** Support\
**Created:** [30 Gennaio 2017, 4:43am UTC](https://meta.discourse.org/t/are-password-reset-emails-non-transactional/56569 "2017-01-30T04:43:48Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![chrisgalpin](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/chrisgalpin/32/212290_2.png) [@chrisgalpin](https://meta.discourse.org/u/chrisgalpin)\
**Post date:** [30 Gennaio 2017, 4:43am UTC](https://meta.discourse.org/t/are-password-reset-emails-non-transactional/56569/1 "2017-01-30T04:43:48Z")

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I had a user unable to receive their password reset email. I checked the logs at SparkPost and it said because they were on a suppression list there. So I checked SparkPost’s suppression list and it listed the user, but said their action had been to “Unsubscribe” from “non-transactional” emails.

I googled a bit to see what that meant and I got the impression that non-transactional emails aren’t directly requested by the user, e.g. notifications, summaries, newsletters, that type of thing.

I removed the user from this suppression list and they were able to receive Discourse’s password reset email.

Shouldn’t the password reset email have been considered transactional since it was directly requested and gone through anyway? Or do I misunderstand the terms?

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_[View the full topic](https://meta.discourse.org/t/are-password-reset-emails-non-transactional/56569)._