# Are users suppose to get emails for a 'notification'?
**URL:** https://meta.discourse.org/t/are-users-suppose-to-get-emails-for-a-notification/190559
**Category:** UX
**Created:** [May 16, 2021, 2:39pm UTC](https://meta.discourse.org/t/are-users-suppose-to-get-emails-for-a-notification/190559 "2021-05-16T14:39:51Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Jim\_Starkweather](https://meta.discourse.org/u/Jim_Starkweather)
#### Post date: [May 16, 2021, 2:39pm UTC](https://meta.discourse.org/t/are-users-suppose-to-get-emails-for-a-notification/190559/1 "2021-05-16T14:39:52Z")
I had a user support issue where he was confused that he was getting emails as he had set his email setting to all but “email if someone messages me”. I did track it down to him having some forums set to ‘Watching’ but to be fair the text for that doesn’t say “We will email you, etc” it just says you’ll get a notification which for most users probably is inferred as a message in their internal user message area.
Shouldn’t the text indicate in some way, how they will be notified? Or at least the settings should have a way for them to choose between the different means for notifying them.
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### Author:  [@Jonathan5](https://meta.discourse.org/u/Jonathan5)
#### Post date: [May 16, 2021, 3:07pm UTC](https://meta.discourse.org/t/are-users-suppose-to-get-emails-for-a-notification/190559/2 "2021-05-16T15:07:29Z")
Change js.user.email\_level.title
From:
> Send me an email when someone quotes me, replies to my post, mentions my @username, or invites me to a topic
To something like:
> Send me an email when someone quotes me, replies to my post, mentions my @username, or invites me to a topic, and also regarding categories and topics I’m watching.
And it’ll make more sense
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [May 16, 2021, 6:04pm UTC](https://meta.discourse.org/t/are-users-suppose-to-get-emails-for-a-notification/190559/3 "2021-05-16T18:04:44Z")
CHeck their personal settings. The default is not to send an email for something they’ve seen already:
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### Author:  [@Jonathan5](https://meta.discourse.org/u/Jonathan5)
#### Post date: [May 16, 2021, 6:08pm UTC](https://meta.discourse.org/t/are-users-suppose-to-get-emails-for-a-notification/190559/4 "2021-05-16T18:08:17Z")
Here’s some older stuff about this:
> [@Confusing wording for email notification settings](https://meta.discourse.org/t/confusing-wording-for-email-notification-settings/116393/6):
>
> Could be like the following: Send me an email when someone quotes me, replies to my post, mentions my @username , or invites me to a topic, and also regarding categories and topics I’m watching. Maybe the text is a bit too long, but I think it is clear about what it does.
> [@Please better describe the relationship between emails and notifications](https://meta.discourse.org/t/please-better-describe-the-relationship-between-emails-and-notifications/175899/3):
>
> I’ve added “, and also regarding categories and topics I’m watching.” to the standard text in the screenshot above. This isn’t perfect either, for instance it doesn’t mention watching tags. There are some topics about the email and notification confusion and I think there are some suggestions for improvement there.
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### Author:  [@Jim\_Starkweather](https://meta.discourse.org/u/Jim_Starkweather)
#### Post date: [May 17, 2021, 1:27am UTC](https://meta.discourse.org/t/are-users-suppose-to-get-emails-for-a-notification/190559/5 "2021-05-17T01:27:16Z")
He has the second option set to “Never”. But these posts don’t involve being quotes, replies, mentions, etc.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [May 17, 2021, 1:48am UTC](https://meta.discourse.org/t/are-users-suppose-to-get-emails-for-a-notification/190559/6 "2021-05-17T01:48:23Z")
Then he should expect never to get an email.
Wait what’s the setting for the first one?
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### Author:  [@Jim\_Starkweather](https://meta.discourse.org/u/Jim_Starkweather)
#### Post date: [May 17, 2021, 4:06pm UTC](https://meta.discourse.org/t/are-users-suppose-to-get-emails-for-a-notification/190559/7 "2021-05-17T16:06:33Z")
But these emails are in relation to new posts. Not user messages.