# "Attach a file" is stuck "Uploading" (Chat DM)

**URL:** https://meta.discourse.org/t/attach-a-file-is-stuck-uploading-chat-dm/388633
**Category:** Support
**Tags:** hosted-support
**Created:** [November 17, 2025, 8:15am UTC](https://meta.discourse.org/t/attach-a-file-is-stuck-uploading-chat-dm/388633 "2025-11-17T08:15:45Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![donaldsoncd](https://avatars.discourse-cdn.com/v4/letter/d/90ced4/32.png) [@donaldsoncd](https://meta.discourse.org/u/donaldsoncd)
#### Post date: [November 17, 2025, 8:15am UTC](https://meta.discourse.org/t/attach-a-file-is-stuck-uploading-chat-dm/388633/1 "2025-11-17T08:15:45Z")

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Hello! On my hosted installation of Discourse, I’m suddenly having an issue where my attempts via Chat DM to upload a photo (I tried both PNG and JPG files) get stuck on “Uploading” like this:

 ![Screenshot_11_17_25__09_12](https://global.discourse-cdn.com/meta/original/4X/8/6/6/86683b29986eac6b6cc8bd277dc11b72660507f7.jpeg)

It happens on both mobile (iOS using the Discourse Hub app) and on desktop (Mac; Chrome).

Any way to troubleshoot this or can someone from Discourse help me? Thanks.

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### Author: ![NateDhaliwal](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/natedhaliwal/32/313494_2.png) [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)
#### Post date: [November 17, 2025, 9:12am UTC](https://meta.discourse.org/t/attach-a-file-is-stuck-uploading-chat-dm/388633/3 "2025-11-17T09:12:24Z")

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Hmm… someone reported something similar earlier today, of issues with uploading images and avatars (they’re stuck at 100%). Topic was [here](https://meta.discourse.org/t/discourse-forum-image-upload-problems/388626), though it doesn’t seem visible now.

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### Author: ![nat](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/nat/32/235063_2.png) [@nat](https://meta.discourse.org/u/nat)
#### Post date: [November 17, 2025, 9:21am UTC](https://meta.discourse.org/t/attach-a-file-is-stuck-uploading-chat-dm/388633/4 "2025-11-17T09:21:27Z")

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Thanks for the report @donaldsoncd - our team is having a look now.

We’re not sure if it’s the same issue as before but will report back.

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### Author: ![nat](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/nat/32/235063_2.png) [@nat](https://meta.discourse.org/u/nat)
#### Post date: [November 17, 2025, 12:08pm UTC](https://meta.discourse.org/t/attach-a-file-is-stuck-uploading-chat-dm/388633/5 "2025-11-17T12:08:00Z")

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Hey @donaldsoncd things should be fixed now. It was an issue with configuration on our end. Appreciate your patience here.

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### Author: ![donaldsoncd](https://avatars.discourse-cdn.com/v4/letter/d/90ced4/32.png) [@donaldsoncd](https://meta.discourse.org/u/donaldsoncd)
#### Post date: [November 17, 2025, 2:10pm UTC](https://meta.discourse.org/t/attach-a-file-is-stuck-uploading-chat-dm/388633/6 "2025-11-17T14:10:19Z")

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Just worked for me on Mac desktop with Chrome! Thank you.

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### Author: ![nat](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/nat/32/235063_2.png) [@nat](https://meta.discourse.org/u/nat)
#### Post date: [November 18, 2025, 12:00am UTC](https://meta.discourse.org/t/attach-a-file-is-stuck-uploading-chat-dm/388633/7 "2025-11-18T00:00:49Z")

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