The discussion revolves around silencing or banning users in a community forum, specifically when it’s also part of commercial support. ryanerwin suggests using the “Require moderator approval” workflow for specific users, rather than outright silencing them. DNSTARS mentions a plugin that achieves this and shares a link to a related discussion on Meta Discourse. Additionally, DNSTARS suggests implementing a feature to provide a reason for rejected posts, which would be sent to the user via PM.
There are some really malicious or negative people that you may want to silence or ban, but we’ve also got a handful of people that seem either oblivious or not technically sophisticated enough to engage properly with the forum.
For a pure independent community, silencing or banning is probably best. However, when a community is also part of commercial support, seems a bit heavy handed to outright silence someone that’s a real customer unless they’re is something very clearly wrong.
There’s already a “Require moderator approval” workflow that can be turned on for categories, and also for suspected bot posts… Is there already a way to force specific users to “Require moderator approval” on all of their posts?
There’s a plug in somewhere that does exactly this, we used it for a while.
Et Voila
I had a comment on here:
Would it be difficult to implement a function where posts rejected have a reason text field that’s PM’d to the user?
I think that ought to be a feature when rejecting anything from the pre-approval queue in core, in an ideal world a mod would PM the user every time manually but some users are getting knocked back without a reason why and left in the dark somewhat.