# Auto-reply only triggering once **URL:** \ **Category:** Product Support\ **Created:** [November 7, 2017, 1:24am UTC](https://meta.discourse.org/t/auto-reply-only-triggering-once/73562 "2017-11-07T01:24:25Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![jordan1909](https://avatars.discourse-cdn.com/v4/letter/j/9f8e36/32.png) [@jordan1909](https://meta.discourse.org/u/jordan1909)\ **Post date:** [November 7, 2017, 1:24am UTC](https://meta.discourse.org/t/auto-reply-only-triggering-once/73562/1 "2017-11-07T01:24:25Z")
I have enabled email submissions and replies on our installation. Everything works beautiful minus one thing. We only allow submissions from registered users, the bounceback to unregistered users works perfectly the first time. However say the user forgets they did not register after the first auto-reply and they send another email, they do not seem to be getting the auto-reply on the second time. Is this by design? Is there any way that I can easily allow the emails to be sent on subsequent attempts? #### Example: Jane submits a request via [contact@ourdomain.com](mailto:contact@ourdomain.com) however Jane is not registered   |\_\_    Jane receives an auto-reply advising her she must register first    |\_\_     Jane forgets to sign up and tries again a day later      |\_\_       ?? This should auto reply as well ?? --- _[View the full topic](https://meta.discourse.org/t/auto-reply-only-triggering-once/73562)._