# Auto responder using AI

**URL:** <https://meta.discourse.org/t/auto-responder-using-ai/355293>\
**Category:** Feature\
**Tags:** automation, ai\
**Created:** [March 2, 2025, 10:37am UTC](https://meta.discourse.org/t/auto-responder-using-ai/355293 "2025-03-02T10:37:01Z")\
**Posts on this page:** 1\
**Showing post:** 13

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**Author:** ![sam](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/sam/32/102149_2.png) [@sam](https://meta.discourse.org/u/sam)\
**Post date:** [March 6, 2025, 8:21am UTC](https://meta.discourse.org/t/auto-responder-using-ai/355293/13 "2025-03-06T08:21:15Z")

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> [@loginerror](#):
>
> Personally, I don’t like the idea of auto-responding due to the risk of annoying our users too much (but maybe we’re spoiled with a decent reply rate to our new topics from our users).

Whispers (which is a mode we support) is one way around this, use it to assist moderators.

I also think that some fancy flows can reduce a lot of risk here (it will have to wait for tools)

- Craft a response
- Ask LLM to gauge how much value the response adds from 1 to 10
- If 8 or higher then post response

> [@loginerror](#):
>
> Being able to have this canned reply augmented with LLMs would be fantastic (as long as there is a toggle to conditionally reply only on unanswered topics after x hours).

I love this idea, it will require a new type of automation trigger, going to have to think about it. This type of “trigger on topics in category X that have not gotten any response after a day - check every 10 minutes” is not a trigger we have at the moment… we need to figure out how to add it to automation.

We have a “stalled topic” trigger but I don’t think it has the ability to “bypass” on “has a reply”, we may need to expand it.

* * *

Additionally for API integrations a “just answer this topic with this persona” action would be pretty amazing and very very easy to build.

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