Automated backups not happening


(Leah Kramer) #1

For some reason automated backups aren’t working for us. We have “backup frequency” set to “1” and “backup time of day” set to “1:00”.

We can hit the Backup button and manually backup just fine.

I’ve searched here for possible reasons and many times it seems like there’s something in the Logs that explains the issue but I don’t see anything relevant in our logs.

Any ideas what else to check? Thanks!


(Jay Pfaffman) #2

Could be a sidekiq problem. If you’re still using a hosted solution you should contact them.


(Leah Kramer) #3

Thanks Jay! I’ve passed that idea on as something for the host to check. I’ll report back with that the issue ends up being in case it’s helpful to others.