In our current ticket system, if someone e-mails in to create a new topic, I have the ‘out of office’ feature of the mail account automatically reply, but only once per any 7 day period per unique address. Is there a way to duplicate this feature if someone creates a ticket in the web interface? C…

Automatic response to new topic (OOO style)

ondrej September 17, 2025, 9:33pm 2

The Automation plugin has an auto responder. Is that of any use to you at a glance?

Topic		Replies	Views
Auto-reply in a category Feature	2	1238	September 5, 2016
Out of office replies to Digests are still being processed as new topics Bug email , activity-summary	17	3234	March 16, 2016
Block duplicate email-in replies Feature	8	940	July 12, 2017
Auto reply via email when new topic created from received email Feature	4	780	December 4, 2017
Faster e mail responses on topic created by e mail Feature	0	530	September 29, 2016