# Backup download cannot be completed
**URL:** https://meta.discourse.org/t/backup-download-cannot-be-completed/148649
**Category:** Support
**Created:** [April 20, 2020, 6:28pm UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649 "2020-04-20T18:28:14Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Jay91](https://meta.discourse.org/u/Jay91)
#### Post date: [April 20, 2020, 6:28pm UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649/1 "2020-04-20T18:28:14Z")
I made a new backup file, 310.4mb, I’m downloading the file through the link I receive to my email but when more than 100mb of the file downloaded the browser simply is canceling it.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [April 20, 2020, 10:25pm UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649/2 "2020-04-20T22:25:00Z")
It sounds like a network issue.
How is your Discourse installed? Is it behind a reverse proxy?
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### Author:  [@Jay91](https://meta.discourse.org/u/Jay91)
#### Post date: [April 21, 2020, 2:07pm UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649/3 "2020-04-21T14:07:06Z")
The discourse is installed by the official standard way explained by discourse.
> [@pfaffman](#):
>
> Is it behind a reverse proxy?
yes, the website is behind Cloudflare.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [April 21, 2020, 2:14pm UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649/4 "2020-04-21T14:14:52Z")
That’s likely the problem.
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### Author:  [@Jay91](https://meta.discourse.org/u/Jay91)
#### Post date: [April 21, 2020, 2:35pm UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649/5 "2020-04-21T14:35:42Z")
The problem is still, any other way i can download the backups?
am trying to download the backups through the download manager but the URL cannot be identified.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [April 21, 2020, 2:40pm UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649/6 "2020-04-21T14:40:05Z")
You can move the files with scp or rsync.
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### Author:  [@patrickemin](https://meta.discourse.org/u/patrickemin)
#### Post date: [December 21, 2022, 10:53am UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649/7 "2022-12-21T10:53:44Z")
Hi, I have the same problem recently (has always worked before)
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [December 21, 2022, 11:38am UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649/8 "2022-12-21T11:38:59Z")
Cloudflare? Reverse proxy? Some browser extension?
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### Author:  [@patrickemin](https://meta.discourse.org/u/patrickemin)
#### Post date: [December 21, 2022, 11:57am UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649/9 "2022-12-21T11:57:07Z")
Changing browser it worked, I should have tried before.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [December 21, 2022, 5:35pm UTC](https://meta.discourse.org/t/backup-download-cannot-be-completed/148649/10 "2022-12-21T17:35:39Z")