# Backup is stuck at "reading policies" and "reading row security"

**URL:** <https://meta.discourse.org/t/backup-is-stuck-at-reading-policies-and-reading-row-security/124329>\
**Category:** Support\
**Created:** [29 ביולי,‏ 2019,‏ 10:24pm UTC](https://meta.discourse.org/t/backup-is-stuck-at-reading-policies-and-reading-row-security/124329 "2019-07-29T22:24:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![trav27](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/trav27/32/142757_2.png) [@trav27](https://meta.discourse.org/u/trav27)\
**Post date:** [29 ביולי,‏ 2019,‏ 10:24pm UTC](https://meta.discourse.org/t/backup-is-stuck-at-reading-policies-and-reading-row-security/124329/1 "2019-07-29T22:24:40Z")

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Hi, I’m having issues when creating a backup on the admin’s interface. It seems the backup just stalls and won’t terminate. When I try to cancel the process by hitting the cancel button things seem to stop, but once i hit reload on the page, the backup just continues from what is seen on the screenshot.

 ![backupStuckDIscourse](https://global.discourse-cdn.com/meta/original/3X/8/8/886d7026fd40359867eb32a9e784f315fa86ff21.png)

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**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\
**Post date:** [30 ביולי,‏ 2019,‏ 6:55am UTC](https://meta.discourse.org/t/backup-is-stuck-at-reading-policies-and-reading-row-security/124329/2 "2019-07-30T06:55:20Z")

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When I run a backup to test, the “reading policies” and “reading row security” steps start and complete within the first two seconds of the backup.

`6:51:01 -- start backup`  
`6:52:01 -- row security / policies starts`  
`6:52:02 -- row security / policies completes`  
`6:52:09 -- backup completes`

Are the disks on this site unusually slow or any other oddities with the database subsystem?

Also, was this a backup with uploads included, yes or no?

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**Author:** ![trav27](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/trav27/32/142757_2.png) [@trav27](https://meta.discourse.org/u/trav27)\
**Post date:** [31 ביולי,‏ 2019,‏ 5:09am UTC](https://meta.discourse.org/t/backup-is-stuck-at-reading-policies-and-reading-row-security/124329/3 "2019-07-31T05:09:50Z")

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At the moment disks seem ok. (i could be missing something that would tell me otherwise though) I do see a I/O disc read spike on the 26th.

Not sure if this may be a case, but I noticed oddities when manually sorting titles in conjunction with the custom wizard plugin. I’ve been using the plugin to acquire user survey data which is then output as a formatted post, but when I try to sort the title of the post alphabetically using “Change Timestamp” I noticed some users posts would go invisible. The only way the posts would show up again is if I unpinned a post within the category or if i impersonate the user and resubmit the custom wizard survey.

uploads were also included, yes.

edit: updated the server with a git pull and ./launcher rebuild app and am now able to create backups with uploads included!

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**Author:** ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)\
**Post date:** [30 באוגוסט,‏ 2019,‏ 5:09am UTC](https://meta.discourse.org/t/backup-is-stuck-at-reading-policies-and-reading-row-security/124329/4 "2019-08-30T05:09:54Z")

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