# Backup link send to mail failed to download
**URL:** https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888
**Category:** Support
**Created:** [12월 28, 2017, 6:12오후 UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888 "2017-12-28T18:12:38Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Pravi](https://meta.discourse.org/u/Pravi)
#### Post date: [12월 28, 2017, 6:12오후 UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888/1 "2017-12-28T18:12:39Z")
Hello Guys,
I have tried to download backup of my site couple of times, but the link send to mail failed to download every time. The link just showed a blank white page. The error logs shows following errors:
```
ActionView::MissingTemplate (Missing template admin/backups/show, admin/admin/show, application/show with {:locale=>[:en], :formats=>[:gzip], :variants=>[], :handlers=>[:raw, :erb, :html, :builder, :ruby]}. Searched in:
* "/var/www/discourse/app/views"
* "/var/www/discourse/plugins/docker_manager/app/views"
)
/var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionview-5.1.4/lib/action_view/path_set.rb:46:in `find'
```
---
### Author:  [@Wseries](https://meta.discourse.org/u/Wseries)
#### Post date: [1월 5, 2018, 1:55오전 UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888/2 "2018-01-05T01:55:02Z")
Although I haven’t checked my error logs, I appear to be having the same issue. I just tried to download a backup from the link provided in the email and got a white page and no downloaded file.
As a workaround I downloaded them manually via SFTP after finding the backup files located in /var/discourse/shared/standalone/backups/default.
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [1월 5, 2018, 2:15오전 UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888/3 "2018-01-05T02:15:38Z")
Can you repro this @techapj?
---
### Author:  [@Pravi](https://meta.discourse.org/u/Pravi)
#### Post date: [1월 5, 2018, 1:56오후 UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888/4 "2018-01-05T13:56:12Z")
@codinghorror
For fresh manual back up, the download link works fine. You have to download it immediately and if failed to download with in a couple of hours, then it wont work. Not sure weather its a security measure or a Bug!!
---
### Author:  [@techAPJ](https://meta.discourse.org/u/techAPJ)
#### Post date: [1월 5, 2018, 3:56오후 UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888/6 "2018-01-05T15:56:11Z")
> [@Pravi](#):
>
> You have to download it immediately and if failed to download with in a couple of hours, then it wont work.
Yeah, as soon as the download is started the token expires (as a security measure). The error (white-page) you are seeing is a bug, instead a proper error message should be displayed. Fixed via:
[https://github.com/discourse/discourse/commit/ed4b845930e0893fe5c1eab1849b7c92c23c7da8](https://github.com/discourse/discourse/commit/ed4b845930e0893fe5c1eab1849b7c92c23c7da8)
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [1월 5, 2018, 11:07오후 UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888/7 "2018-01-05T23:07:30Z")