# Backup link send to mail failed to download

**URL:** <https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888>\
**Category:** Support\
**Created:** [2017年十二月28日 18:12 UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888 "2017-12-28T18:12:38Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Wseries](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/wseries/32/120443_2.png) [@Wseries](https://meta.discourse.org/u/Wseries)\
**Post date:** [2018年一月5日 01:55 UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888/2 "2018-01-05T01:55:02Z")

</div>

Although I haven’t checked my error logs, I appear to be having the same issue. I just tried to download a backup from the link provided in the email and got a white page and no downloaded file.

As a workaround I downloaded them manually via SFTP after finding the backup files located in /var/discourse/shared/standalone/backups/default.

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