# Backup link send to mail failed to download

**URL:** <https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888>\
**Category:** Product Support\
**Created:** [December 28, 2017, 6:12pm UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888 "2017-12-28T18:12:38Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![techAPJ](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/techapj/32/342990_2.png) [@techAPJ](https://meta.discourse.org/u/techAPJ)\
**Post date:** [January 5, 2018, 3:56pm UTC](https://meta.discourse.org/t/backup-link-send-to-mail-failed-to-download/76888/6 "2018-01-05T15:56:11Z")

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> [@Pravi](#):
>
> You have to download it immediately and if failed to download with in a couple of hours, then it wont work.

Yeah, as soon as the download is started the token expires (as a security measure). The error (white-page) you are seeing is a bug, instead a proper error message should be displayed. Fixed via:

[https://github.com/discourse/discourse/commit/ed4b845930e0893fe5c1eab1849b7c92c23c7da8](https://github.com/discourse/discourse/commit/ed4b845930e0893fe5c1eab1849b7c92c23c7da8)

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