# Backup upload not working

**URL:** https://meta.discourse.org/t/backup-upload-not-working/386714
**Category:** Support
**Tags:** backups
**Created:** [October 25, 2025, 7:30am UTC](https://meta.discourse.org/t/backup-upload-not-working/386714 "2025-10-25T07:30:32Z")
**Posts on this page:** 9
**Page:** 1

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### Author: ![Cate\_Soule](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/cate_soule/32/492770_2.png) [@Cate\_Soule](https://meta.discourse.org/u/Cate_Soule)
#### Post date: [October 25, 2025, 7:30am UTC](https://meta.discourse.org/t/backup-upload-not-working/386714/1 "2025-10-25T07:30:32Z")

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Hi, I’m trying to upload my backup to my new server, but it doesn’t seem to be working. The same issue occurs when I try to upload it to my current server. The upload gets stuck at 0% and doesn’t progress on either my old (where I downloaded my backup from) or new server (fresh Discourse). Both ‘Enable backups’ and Allow restore” are enabled.

 ![Screenshot 2025-10-25 at 3.26.37 PM](https://global.discourse-cdn.com/meta/original/4X/4/5/8/4589fa0c503748606424a6e6532161a6646d4130.jpeg)

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### Author: ![Ethsim2](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ethsim2/32/522255_2.png) [@Ethsim2](https://meta.discourse.org/u/Ethsim2)
#### Post date: [October 25, 2025, 7:47am UTC](https://meta.discourse.org/t/backup-upload-not-working/386714/2 "2025-10-25T07:47:44Z")

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this is likely an nginx hard limit.

Do you have a windows PC?

I would recommend opening port 22 and running the following in command prompt

```plaintext
scp -C ./<<<backup file name>>>.tar.gz root@<<<domain.com>>>:/var/discourse/shared/standalone/backups/default/

```

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<div class="post-metadata">

### Author: ![Cate\_Soule](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/cate_soule/32/492770_2.png) [@Cate\_Soule](https://meta.discourse.org/u/Cate_Soule)
#### Post date: [October 25, 2025, 7:48am UTC](https://meta.discourse.org/t/backup-upload-not-working/386714/3 "2025-10-25T07:48:26Z")

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Not windows PC. I have mac.

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<div class="post-metadata">

### Author: ![Ethsim2](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ethsim2/32/522255_2.png) [@Ethsim2](https://meta.discourse.org/u/Ethsim2)
#### Post date: [October 25, 2025, 7:50am UTC](https://meta.discourse.org/t/backup-upload-not-working/386714/4 "2025-10-25T07:50:42Z")

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> [@Cate\_Soule](#):
>
> I have mac

Press ⌘ + Space → type Terminal → Enter

* * *

Run your command

```plaintext
scp -C root@domain.com:/var/discourse/shared/standalone/backups/default/cate-s-community-2025-10-17-161933-v20251016143343.tar.gz .

```

- -C → enables compression
- [root@domain.com](mailto:root@domain.com): → your server’s login
- /var/discourse/…tar.gz → remote path
- . → save it in your current local directory (e.g. /Users/yourname)

* * *

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<div class="post-metadata">

### Author: ![Ethsim2](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ethsim2/32/522255_2.png) [@Ethsim2](https://meta.discourse.org/u/Ethsim2)
#### Post date: [October 25, 2025, 7:54am UTC](https://meta.discourse.org/t/backup-upload-not-working/386714/5 "2025-10-25T07:54:47Z")

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> [@Ethsim2](#):
>
> opening port 22

make sure you have a strong root password, and if you use SSH key the `scp` command will need to be modified

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<div class="post-metadata">

### Author: ![Cate\_Soule](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/cate_soule/32/492770_2.png) [@Cate\_Soule](https://meta.discourse.org/u/Cate_Soule)
#### Post date: [October 25, 2025, 7:59am UTC](https://meta.discourse.org/t/backup-upload-not-working/386714/6 "2025-10-25T07:59:51Z")

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It seems that port 22 is already open.

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<div class="post-metadata">

### Author: ![Ethsim2](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ethsim2/32/522255_2.png) [@Ethsim2](https://meta.discourse.org/u/Ethsim2)
#### Post date: [October 25, 2025, 8:08am UTC](https://meta.discourse.org/t/backup-upload-not-working/386714/7 "2025-10-25T08:08:10Z")

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> [@Ethsim2](#):
>
> ```plaintext
> scp -C ./<<<backup file name>>>.tar.gz root@<<<domain.com>>>:/var/discourse/shared/standalone/backups/default/
> 
> ```

this is the command you want for upload from mac to server

you’ll need to save your tarball backup file in the directory of terminal where you’ll run that command

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<div class="post-metadata">

### Author: ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)
#### Post date: [November 3, 2025, 7:28pm UTC](https://meta.discourse.org/t/backup-upload-not-working/386714/8 "2025-11-03T19:28:17Z")

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@Cate_Soule did that work for you? If so, please select the solution button on one of Ethan’s posts and we can close this topic.

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<div class="post-metadata">

### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [December 3, 2025, 7:28pm UTC](https://meta.discourse.org/t/backup-upload-not-working/386714/9 "2025-12-03T19:28:48Z")

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