Backups - which email?

Product Support

AI-generated summary

The discussion Backups - which email? revolves around Olle11 experiencing issues with receiving a backup email for their Discourse forum. pfaffman clarifies that the backup email is sent to the user who requested it, and RGJ suggests checking the Admin - Email Settings.

After investigating, RGJ determines that Olle11’s mail server is not correctly configured, resulting in a Net::SMTPAuthenticationError. To resolve this, RGJ advises changing the email settings in app.yml and rebuilding the forum.

However, Olle11 faces another issue: their admin email address is not receiving the backup email, and they cannot change it without verifying from their current email address. RGJ provides a solution, sharing a link to a guide on changing the staff email address from the console. Ultimately, Olle11 resolves the issue by discovering they had signed up with a different email address than the one configured on the server.

1

Hi,

I am trying to make a backup of my forum. Everything goes smooth until I can not recieve the email that is needed for the backup. I have double checked everywhere.

From what I have read the email that was used in the setup of Discourse is the one where the email will be sent to. Is there some way in Discourse to confirm which email that it should be sent to?

Does this backup function work for both Discourse Business forum and self host?

I have read regarding S3 and other backup functions but for now I am trying to just get the manual backup on Discourse to work.

Best regards
Olle

3

The email goes to the user they requested the backup.

If you’re self hosted then the file is available on your server in /var/discourse/shared/standalone/backups/default

If you’re using s3, then it’s there.

4

Great, and to double check, it is the email of the user as seen by clicking on the profile photo in the top right, then settings and the email that is seen there?

I still will not recieve any email. Will self host or business plan not recieve any email?

5

Check out Admin - Email Settings - Server Setup and Logs - Sent.

6

It seems like the mail here is the correct one. If trying to backup through /admin/backups and you have self host, is it supposed to work?

Sidekiq/retries shows many posts with the following:

Jobs::HandledExceptionWrapper: Wrapped Net::OpenTimeout: execution expired

It also shows this one:

Jobs::HandledExceptionWrapper: Wrapped Net::SMTPAuthenticationError: 535 Incorrect authentication data

7

Yes, but apparently your mail server is not correctly configured, hence the “535 Incorrect authentication data” error.

8

Aha, do I need to adress something in Discourse?

9

Is it possible to change the email settings in Discourse or do I need to reinstall the forum?

10

The official way is to change them in app.yml and rebuild.

11

Thank you, I will try that

12

So the email adress I have as admin/user on my forum is my personal email. The backup email will not reach this address. I cant change email neither because I have to verify from my current email address but the email will not reach.

What do I need to do in order to change the email address so I can recieve the backup?

13

See Change staff email address from console

14

Thank you Richard, this actually worked. Seems like I signed up with another email than the server one.