I was looking for a ticketing/customer support plugin but cannot find anything that seems up to date or maintained. Has anyone found any better ways to keep support on the Discourse platform and not just provide an email? Would love to figure out a ticketing option where admins can access them and …

Are you averse to email generally, or do you mean you would rather keep the admin side of it on Discourse? If the latter, we use a private Discourse DM inbox to handle support here on Meta. Customers email team@discourse.org and it goes into our inbox so that we can use the Discourse UI to handle th…

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merefield (Robert) 3 באוגוסט,‏ 2023,‏ 1:05pm 5

Use the Custom Wizard Plugin for that.

3 לייקים

נושא		תגובות	צפיות
Use Discourse as a Private Support/Ticket System Administrators how-to	19	11337	11 במאי,‏ 2025
Email support with discourse Support	4	2718	6 בנובמבר,‏ 2020
Send email to non registered user in a group Feature	20	3257	16 באפריל,‏ 2021
Send welcome messages to staged users Support	3	515	1 ביולי,‏ 2020
Using discourse to manage support emails: receive and reply Support	2	41	8 באוגוסט,‏ 2024

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