# Better solution to help TL0 / new users?

**URL:** <https://meta.discourse.org/t/better-solution-to-help-tl0-new-users/23799>\
**Category:** Feature\
**Created:** [9 Janeiro , 2015 02:30 UTC](https://meta.discourse.org/t/better-solution-to-help-tl0-new-users/23799 "2015-01-09T02:30:18Z")\
**Posts on this page:** 1\
**Showing post:** 11

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**Author:** ![cpradio](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/cpradio/32/4970_2.png) [@cpradio](https://meta.discourse.org/u/cpradio)\
**Post date:** [13 Janeiro , 2015 11:22 UTC](https://meta.discourse.org/t/better-solution-to-help-tl0-new-users/23799/11 "2015-01-13T11:22:31Z")

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> [@gingerman](#):
>
> I believe every community will have 2 kinds of new users.

I believe there to be more than that 😉

Our issues are different too, which means our solutions wouldn’t (necessarily) be the same.

> [@gingerman](#):
>
> 2nd category of new users - knew how to use basic features but still have questions if certain topics are relevant in some places and they are basically shy to participate until they are confident. These are the people who feel confident after conversing with someone. They want to avoid the embarrasment of being wrong among others. Let’s assume students, people new to a place.
> 
> All my ideas may not help the category 1 but it will surely help category 2.

I honestly believe because your category 2 users want a private conversation, the Help category is likely still public. Primarily because Create only set to TL 0 doesn’t limit it to TL 0. Would more advanced security settings permit these users to use a category for their assistance? Maybe. But I don’t see it happening simply because they’d need to be reassured that the category is “private”, no one but staff/whomever can see their questions (that’s a lot of teaching that has to happen that is explicitly assumed with Private Messages).

> [@gingerman](#):
>
> I have been testing with a public category called “help” in my community. Still I get questions in email about many things before they post. FAQ and banner messages cannot solve everything.

I’m curious to hear how things continue to progress with your experiment. My guess is you’ll always continue to get emails, what would be really interesting is if the number of emails start to become less and less over time.

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