# Blackberry browser no longer works in 1.4 beta
**URL:** https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800
**Category:** Support
**Created:** [5 أغسطس 2015، 7:49م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800 "2015-08-05T19:49:16Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@BCHK](https://meta.discourse.org/u/BCHK)
#### Post date: [5 أغسطس 2015، 7:49م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/1 "2015-08-05T19:49:16Z")
I just upgrade my software last night to Beta 7, but I’m getting complaints from mobile users that its broken the access from new Google Browsers:
“I can only access the forum using an old Firefox browser on my phone now. my modern up to date browser just displays a blank page.”
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### Author:  [@BCHK](https://meta.discourse.org/u/BCHK)
#### Post date: [5 أغسطس 2015، 7:55م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/2 "2015-08-05T19:55:26Z")
Update - its actually on Blackberry that the problem is on: Here is what the user has to say:
“blackberry, latest OS update, latest browser update. It’s one of the most html5 compliant browsers out there.”
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### Author:  [@riking](https://meta.discourse.org/u/riking)
#### Post date: [5 أغسطس 2015، 8:16م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/3 "2015-08-05T20:16:19Z")
Can you ask them to turn on the developer console ( [Developers Solution Blog](http://devblog.blackberry.com/2011/06/debugging-blackberry-web-apps/) ), look at the JS console, and report what the errors are?
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [5 أغسطس 2015، 8:38م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/4 "2015-08-05T20:38:23Z")
Yeah this will be tough, we have Android, iOS and even Windows Phone to test against, but nobody has Blackberry. Unless someone knows of a simulator, or is willing to send us hardware.
I do remember something about a user turning off local storage in the browser and breaking stuff, you might ask them if they have modified any browser defaults on their device?
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### Author:  [@strager](https://meta.discourse.org/u/strager)
#### Post date: [5 أغسطس 2015، 8:54م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/5 "2015-08-05T20:54:13Z")
They don’t look to be that expensive fortunately (especially for a slightly older model)…
> **[Google](https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=2015+blackberry&tbm=shop)**
>
> Search the world's information, including webpages, images, videos and more. Google has many special features to help you find exactly what you're looking for.
As for simulators you could try: [BlackBerry | Secure Communications and QNX](http://us.blackberry.com/sites/developers/resources/simulators.html)
Is there a way to tell how much user-share is coming from the Blackberry browser?
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### Author:  [@BCHK](https://meta.discourse.org/u/BCHK)
#### Post date: [6 أغسطس 2015، 7:37ص UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/6 "2015-08-06T07:37:00Z")
A little more information:
“browser is from blackberry, not 3rd party. no problems with any other site.”
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### Author:  [@BCHK](https://meta.discourse.org/u/BCHK)
#### Post date: [6 أغسطس 2015، 7:39ص UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/7 "2015-08-06T07:39:48Z")
> [@riking](#):
>
> Can you ask them to turn on the developer console ( [Developers Solution Blog](http://devblog.blackberry.com/2011/06/debugging-blackberry-web-apps/) ), look at the JS console, and report what the errors are?
Ah - its a nontechnical audience - so not the best option …
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [6 أغسطس 2015، 7:41ص UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/8 "2015-08-06T07:41:20Z")
We need the exact model of phone hardware including all version information in the browser.
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### Author:  [@BCHK](https://meta.discourse.org/u/BCHK)
#### Post date: [6 أغسطس 2015، 3:19م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/9 "2015-08-06T15:19:48Z")
"blackberry z10, operating system 10.3.1.1779, browser contains webkit,webcore and javascriptcore components. the browser version is linked to the operating system version which is a few months old (i.e. last update was a few months ago).
There are only a few default options, but I’ve experimented with them all to no avail. the only option resembling local storage is disk cache and that’s switched on."
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### Author:  [@BCHK](https://meta.discourse.org/u/BCHK)
#### Post date: [6 أغسطس 2015، 8:32م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/10 "2015-08-06T20:32:34Z")
> [@riking](#):
>
> Can you ask them to turn on the developer console ( [Developers Solution Blog](http://devblog.blackberry.com/2011/06/debugging-blackberry-web-apps/) ), look at the JS console, and report what the errors are?
Here is what the result was:
SyntaxError: Expected token ‘)’ application-d47f38b9f9b78f51232262df46285c93.js:52
So, missing right bracket in line 52 of the fie application-d47f38b9f9b78f51232262df46285c93.js
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### Author:  [@riking](https://meta.discourse.org/u/riking)
#### Post date: [6 أغسطس 2015، 10:50م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/11 "2015-08-06T22:50:45Z")
Great, it’s a minifier error. Those are the worst kind.
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [6 أغسطس 2015، 11:20م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/12 "2015-08-06T23:20:48Z")
Can you ask the user to confirm
1. That it works on an older Discourse forum like [http://discuss.cocos2d-x.org/](http://discuss.cocos2d-x.org/) ?
2. That it fails here on meta?
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### Author:  [@BCHK](https://meta.discourse.org/u/BCHK)
#### Post date: [7 أغسطس 2015، 6:55م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/13 "2015-08-07T18:55:05Z")
> [@sam](#):
>
> Can you ask the user to confirm
>
> That it works on an older Discourse forum like [http://discuss.cocos2d-x.org/](http://discuss.cocos2d-x.org/) ?
> That it fails here on meta?
The user says the new Blackberry browser works fine on both of those links (the older one and Meta) . It just doesnt’ work on my forum.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [7 أغسطس 2015، 6:57م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/14 "2015-08-07T18:57:02Z")
OK, that is good news – if it works here on meta, then just update to latest code.
We had some IE9 / IE10 regressions in recent 1.4 betas and that might fix BB as well.
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### Author:  [@BCHK](https://meta.discourse.org/u/BCHK)
#### Post date: [9 أغسطس 2015، 7:15م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/15 "2015-08-09T19:15:37Z")
> [@codinghorror](#):
>
> We had some IE9 / IE10 regressions in recent 1.4 betas and that might fix BB as well.
Success - problem solved! Thanks.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [9 أغسطس 2015، 9:19م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/16 "2015-08-09T21:19:50Z")
Great! Sorry about the regression, we tracked this in IE9 and IE10 for sure.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [9 أغسطس 2015، 9:19م UTC](https://meta.discourse.org/t/blackberry-browser-no-longer-works-in-1-4-beta/31800/17 "2015-08-09T21:19:53Z")