# Bounced Email Info Not Found

**URL:** <https://meta.discourse.org/t/bounced-email-info-not-found/358328>\
**Category:** Product Support\
**Tags:** email\
**Created:** [March 21, 2025, 12:55pm UTC](https://meta.discourse.org/t/bounced-email-info-not-found/358328 "2025-03-21T12:55:00Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![LotusJeff](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/lotusjeff/32/477888_2.png) [@LotusJeff](https://meta.discourse.org/u/LotusJeff)\
**Post date:** [March 21, 2025, 12:55pm UTC](https://meta.discourse.org/t/bounced-email-info-not-found/358328/1 "2025-03-21T12:55:01Z")

</div>

I went to investigate a user who did not receive an email for signing up. The admin screen showed a bounced score. I went to Admin-\>Email-\>Server setup & logs-\>Bounced(tab).

I see the user listed on the Bounced report. When I click on the information icon for additional info, the following appears.

 ![The image shows a user interface with an error message stating "An error occurred: Discourse:NotFound" overlaid on a partially visible form for viewing incoming email details, with an "OK" button to dismiss the alert. (Captioned by AI)](https://global.discourse-cdn.com/meta/original/4X/4/e/5/4e515e8e506bf5fff7942e9aeef2508613968492.png)

Any suggestions or ideas on how to resolve this?

Supporting Info:

1. Running 3.5.0.beta2-dev (f591083407)
2. Using AWS SES for mail delivery with VERP installed.
3. Everything is working except the bounce info.

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