# Bounced emails not being detected

**URL:** <https://meta.discourse.org/t/bounced-emails-not-being-detected/293518>\
**Category:** Product Support\
**Tags:** email\
**Created:** [January 30, 2024, 6:36pm UTC](https://meta.discourse.org/t/bounced-emails-not-being-detected/293518 "2024-01-30T18:36:10Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![RBoy](https://avatars.discourse-cdn.com/v4/letter/r/2bfe46/32.png) [@RBoy](https://meta.discourse.org/u/RBoy)\
**Post date:** [January 30, 2024, 7:23pm UTC](https://meta.discourse.org/t/bounced-emails-not-being-detected/293518/5 "2024-01-30T19:23:19Z")

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Okay to clarify, the destination SMTP domain server which receives the bounced email doesn’t recognize the `+` addressing, so it only forwards emails based on the `To` field to the gmail address which is picked up by discourse via POP. That if the `To` field includes the `reply_key` then it won’t forward that email to the gmail account used by discourse.

So I can’t put the `reply_key` in the email address, can it put somewhere else? In the subject field or body or somewhere where discourse may be able to parse it?

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_[View the full topic](https://meta.discourse.org/t/bounced-emails-not-being-detected/293518)._