# Bounced emails not being detected

**URL:** https://meta.discourse.org/t/bounced-emails-not-being-detected/293518
**Category:** Support
**Tags:** email
**Created:** [January 30, 2024, 6:36pm UTC](https://meta.discourse.org/t/bounced-emails-not-being-detected/293518 "2024-01-30T18:36:10Z")
**Posts on this page:** 1
**Showing post:** 8

<div class="post-metadata">

### Author: ![RBoy](https://avatars.discourse-cdn.com/v4/letter/r/2bfe46/32.png) [@RBoy](https://meta.discourse.org/u/RBoy)
#### Post date: [January 30, 2024, 8:13pm UTC](https://meta.discourse.org/t/bounced-emails-not-being-detected/293518/8 "2024-01-30T20:13:18Z")

</div>

Absolutely

Email parsing setup:

 ![image](https://global.discourse-cdn.com/meta/original/4X/4/3/6/436c1d6e0df407f88d6c99cdf93fc558d4b05a5b.png)

Email sending setup:

 ![image](https://global.discourse-cdn.com/meta/original/4X/f/f/8/ff86970f4e866212f9e7911385397205beee37fe.png)

- The email sent by Discourse goes from `discourse@xxx.com` via a dedicated domain SMTP server setup for discourse (using the discourse domain address).
- Any replies or when email bounces back, the domain SMTP server forwards the email to `discourse.xxxx@gmail.com`. This domain SMTP server cannot recognize the `+` addressing, so if I include the `reply_key` in the reply to email address, it’ll get dropped by the domain SMTP server. I can only set rules to forward discrete/unique incoming email addresses.
- The discourse forum then uses POP via GMail to access those forwarded replies/bounced emails and parses them.

Does this help?

---

_[View the full topic](https://meta.discourse.org/t/bounced-emails-not-being-detected/293518)._