# Bulk badge grant not working?

**URL:** <https://meta.discourse.org/t/bulk-badge-grant-not-working/310024>\
**Category:** Product Support\
**Tags:** badges\
**Created:** [May 30, 2024, 7:40pm UTC](https://meta.discourse.org/t/bulk-badge-grant-not-working/310024 "2024-05-30T19:40:37Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![ondrej](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ondrej/32/198804_2.png) [@ondrej](https://meta.discourse.org/u/ondrej)\
**Post date:** [May 30, 2024, 7:42pm UTC](https://meta.discourse.org/t/bulk-badge-grant-not-working/310024/2 "2024-05-30T19:42:38Z")

</div>

> [@xomiamoore](#):
>
> I tested it again with just his email address in a CSV, and it still popped up as not matching an existing user.

Try the username instead of email.

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_[View the full topic](https://meta.discourse.org/t/bulk-badge-grant-not-working/310024)._