# Can an admin create a staged user?

**URL:** https://meta.discourse.org/t/can-an-admin-create-a-staged-user/382844
**Category:** Support
**Created:** [September 16, 2025, 3:55pm UTC](https://meta.discourse.org/t/can-an-admin-create-a-staged-user/382844 "2025-09-16T15:55:53Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![awesomerobot](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/awesomerobot/32/142900_2.png) [@awesomerobot](https://meta.discourse.org/u/awesomerobot)
#### Post date: [September 16, 2025, 4:30pm UTC](https://meta.discourse.org/t/can-an-admin-create-a-staged-user/382844/2 "2025-09-16T16:30:40Z")

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Do you have an email from the customer? if so you can forward it to Discourse and it will create a staged user for them.

There’s a little on this behavior here in the “forwarded emails behavior” I think you’d want to change the relevant setting to “create replies”

> [@Configuring incoming email to create new topics or group messages](https://meta.discourse.org/t/configuring-incoming-email-to-create-new-topics-or-group-messages/62977#p-290076-forwarded-emails-behavior-7):
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> bookmark This guide explains how to set up incoming emails to create new topics or group messages in Discourse, including configuration of site settings and category or group-specific settings. person_raising_hand Required user level: Administrator This guide covers: Enabling and configuring incoming emails Choosing between category and group for incoming emails Setting up incoming emails for a group Setting up incoming emails for a category Deciding how forwarded emails are handled …

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