# Can Discobot answer unanswered and idle topics?
**URL:** https://meta.discourse.org/t/can-discobot-answer-unanswered-and-idle-topics/105060
**Category:** Feature
**Created:** [26 בדצמבר, 2018, 8:22am UTC](https://meta.discourse.org/t/can-discobot-answer-unanswered-and-idle-topics/105060 "2018-12-26T08:22:05Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@mtan](https://meta.discourse.org/u/mtan)
#### Post date: [26 בדצמבר, 2018, 8:22am UTC](https://meta.discourse.org/t/can-discobot-answer-unanswered-and-idle-topics/105060/1 "2018-12-26T08:22:05Z")
We want a canned response “Looks like you are still waiting for a response, if you need help, contact our Customer Support Team instead at XXX” from Discobot or the system when a topic was left unanswered after Y days. Is this possible?
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### Author:  [@featheredtoast](https://meta.discourse.org/u/featheredtoast)
#### Post date: [26 בדצמבר, 2018, 8:30am UTC](https://meta.discourse.org/t/can-discobot-answer-unanswered-and-idle-topics/105060/2 "2018-12-26T08:30:59Z")
It’s not supported as you described, but as an alternative, have you considered bumping topics? This can help your support team find forgotten topics that have yet to be handled.
> [@Automatically bumping old topics on a category](https://meta.discourse.org/t/automatically-bumping-old-topics-on-a-category/92518):
>
> On certain categories it makes sense to bump old topics automatically on a regular basis. On buying/selling categories in can make sense to regularly bump visibility while a topic is open and item is still on sale. In #Support categories it may make sense to bump old topics in case they were forgotten Till now the only way to raise visibility was to “edit” the last post of a topic or post a bump reply. Both of these solutions are not ideal. We just added a new category setting called: N…
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### Author:  [@mtan](https://meta.discourse.org/u/mtan)
#### Post date: [26 בדצמבר, 2018, 8:35am UTC](https://meta.discourse.org/t/can-discobot-answer-unanswered-and-idle-topics/105060/3 "2018-12-26T08:35:20Z")
This is great. What’s the latest logic? If I say bump 10 daily and we get less than or greater than 10 unanswered topics, which one will get bumped the next day?
This is how I imagine it: It always bumps the 10 oldest ones. However, if a post have been bumped a few times and has reached the limit, it will be skipped the next time and will be forgotten.
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### Author:  [@mtan](https://meta.discourse.org/u/mtan)
#### Post date: [26 בדצמבר, 2018, 2:45pm UTC](https://meta.discourse.org/t/can-discobot-answer-unanswered-and-idle-topics/105060/4 "2018-12-26T14:45:52Z")
@featheredtoast This doesn’t suit are needs as this bumps old topics even if they have replies vs. old topics with zero replies. Are there alternatives?
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### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [26 בדצמבר, 2018, 4:02pm UTC](https://meta.discourse.org/t/can-discobot-answer-unanswered-and-idle-topics/105060/5 "2018-12-26T16:02:15Z")
If you have a support team, you can add a button to filter only topics with zero replies for then:
> [@Reply reminder - Remind users to reply to new users topics with zero replies](https://meta.discourse.org/t/reply-reminder-remind-users-to-reply-to-new-users-topics-with-zero-replies/42644/14):
>
> To use on categories and subcategories I ammended the code as this: \ Discourse.ExternalNavItem = Discourse.NavItem.extend({ href : function() { return this.get('href'); }.property('href') }); I18n.translations.en.js.filters.unanswered = { title: "Unanswered", help: "Topics that have not be answered" }; Discourse.NavItem.reopenClass({ buildList : function(category, args) { var list = this.\_super(category, args); if(!category) { list.push(Di…
There is also a plugin that will tag every new topic with a unhandled tag, until your staff deals with it and hits a button to remove the tag:
[https://github.com/discourse/discourse-unhandled-tagger](https://github.com/discourse/discourse-unhandled-tagger)
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [26 בדצמבר, 2018, 9:55pm UTC](https://meta.discourse.org/t/can-discobot-answer-unanswered-and-idle-topics/105060/6 "2018-12-26T21:55:13Z")
If the topic is complete it should be closed. Closed topics won’t be bumped.