# Can I use support@dwe.co.in as smtp user name for forum.dwe.co.in
**URL:** https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735
**Category:** Support
**Created:** [June 13, 2020, 8:33am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735 "2020-06-13T08:33:13Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Devansh\_Khetan](https://meta.discourse.org/u/Devansh_Khetan)
#### Post date: [June 13, 2020, 8:33am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735/1 "2020-06-13T08:33:14Z")
I successfully install discourse but was not getting e-mails I tried some fixes but they didn’t work my SMTP is correctly configured and verified
> [@Troubleshoot email on a new Discourse install](https://meta.discourse.org/t/troubleshoot-email-on-a-new-discourse-install/16326/2):
>
> ## Is the email domain correct?
>
> The default email from address is based on the install domain plus subdomain, so if your URL is `discourse.example.com` it will be:
>
> `noreply@discourse.example.com`
>
> But if your mail provider is expecting:
>
> `noreply@example.com`
>
> … you may have problems! To get around this, edit and uncomment this line in `app.yml`
>
> ```plaintext
> ## If you want to set the 'From' email address for your first registration, uncomment and change:
> #- exec: rails r "SiteSetting.notification_email='noreply@example.com'"
> ## After getting the first signup email, re-comment the line. It only needs to run once.
>
> ```
>
> You’ll need to issue a rebuild after uncommenting the above line and setting the from email address as required.
>
> You can also change this from the command line, if needed:
>
> ```plaintext
> ./launcher enter app
> rails r "SiteSetting.notification_email = 'discourse@yoursite.com'"
> exit
>
> ```
I also tried this
./launcher enter app
rails r “SiteSetting.notification\_email = ‘support@dwe.co.in’”
exit
Can I use support@dwe.co.in as SMTP user name for forum.dwe.co.in
---
### Author:  [@Devansh\_Khetan](https://meta.discourse.org/u/Devansh_Khetan)
#### Post date: [June 13, 2020, 8:35am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735/2 "2020-06-13T08:35:27Z")
I also tried test email but didn’t work.
---
### Author:  [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [June 13, 2020, 9:00am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735/3 "2020-06-13T09:00:13Z")
You could use anything as long as your smtp server is authenticated to send emails through that account and Discourse has correct notification email set.
What SMTP are you using?
---
### Author:  [@Devansh\_Khetan](https://meta.discourse.org/u/Devansh_Khetan)
#### Post date: [June 13, 2020, 9:02am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735/4 "2020-06-13T09:02:41Z")
I am using Elastic Email @itsbhanusharma
---
### Author:  [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [June 13, 2020, 9:10am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735/5 "2020-06-13T09:10:01Z")
Please don’t tag my username. I do get notifications when you reply.
If you’re using elastic email, which domain have you verified at their side? Have you checked their logs to confirm if email is being sent?
---
### Author:  [@Devansh\_Khetan](https://meta.discourse.org/u/Devansh_Khetan)
#### Post date: [June 13, 2020, 9:12am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735/6 "2020-06-13T09:12:09Z")
I am really sorry.
> [@itsbhanusharma](#):
>
> Please don’t tag my username. I do get notifications when you reply.
I have verified dwe.co.in
here are the logs.
---
### Author:  [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [June 13, 2020, 9:21am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735/7 "2020-06-13T09:21:43Z")
It says 9 delivered and 1 bounced.
Have you checked your spam folder?
---
### Author:  [@Devansh\_Khetan](https://meta.discourse.org/u/Devansh_Khetan)
#### Post date: [June 13, 2020, 9:22am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735/8 "2020-06-13T09:22:04Z")
Got it thank you so much
😀😀
---
### Author:  [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [June 13, 2020, 9:28am UTC](https://meta.discourse.org/t/can-i-use-support-dwe-co-in-as-smtp-user-name-for-forum-dwe-co-in/154735/9 "2020-06-13T09:28:16Z")
If it’s landing in spam, it’s likely that your domain isn’t verified properly. You must check what’s failing.