# Canned responses randomly not working (Discourse 2.2)

**URL:** https://meta.discourse.org/t/canned-responses-randomly-not-working-discourse-2-2/108867
**Category:** Support
**Created:** [11 בפברואר,‏ 2019,‏ 8:19pm UTC](https://meta.discourse.org/t/canned-responses-randomly-not-working-discourse-2-2/108867 "2019-02-11T20:19:11Z")
**Posts on this page:** 6
**Page:** 2

<div class="post-metadata">

### Author: ![WorldIsMine](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/worldismine/32/455660_2.png) [@WorldIsMine](https://meta.discourse.org/u/WorldIsMine)
#### Post date: [19 בפברואר,‏ 2019,‏ 3:06pm UTC](https://meta.discourse.org/t/canned-responses-randomly-not-working-discourse-2-2/108867/21 "2019-02-19T15:06:27Z")

</div>

**First one:**

```
c.topic.posters[0].user

1. {id: 4318, username: "premiumusername", name: "Erwan Quinat", avatar_template: "/letter_avatar_proxy/v3/letter/p/ebca7d/{size}.png"}

  1. avatar_template: "/letter_avatar_proxy/v3/letter/p/ebca7d/{size}.png"
  2. id: 4318
  3. name: "Erwan Quinat"
  4. username: "premiumusername"
  5. __proto__ : Object

```

**And the second one:**

```
1. {extras: "latest", description: "Original Poster, Most Recent Poster", user: {…}}

  1. description: "Original Poster, Most Recent Poster"
  2. extras: "latest"
  3. user: {id: 4318, username: "premiumusername", name: "Erwan Quinat", avatar_template: "/letter_avatar_proxy/v3/letter/p/ebca7d/{size}.png"}
  4. __proto__ : Object

```

 ![image](https://global.discourse-cdn.com/meta/original/3X/3/2/3269f1f812b1220f66b89f035ddc9c758464564d.png)  
 ![image](https://global.discourse-cdn.com/meta/original/3X/d/9/d90cb69f1752f65f8095143fd5bd07e54c88078f.png)

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<div class="post-metadata">

### Author: ![RGJ](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/rgj/32/523185_2.png) [@RGJ](https://meta.discourse.org/u/RGJ)
#### Post date: [19 בפברואר,‏ 2019,‏ 5:27pm UTC](https://meta.discourse.org/t/canned-responses-randomly-not-working-discourse-2-2/108867/22 "2019-02-19T17:27:58Z")

</div>

@zogstrip do you have any idea? I’m lost here.

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<div class="post-metadata">

### Author: ![sam](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/sam/32/102149_2.png) [@sam](https://meta.discourse.org/u/sam)
#### Post date: [20 בפברואר,‏ 2019,‏ 5:26am UTC](https://meta.discourse.org/t/canned-responses-randomly-not-working-discourse-2-2/108867/23 "2019-02-20T05:26:32Z")

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@nbianca can you add to your list to look at this when you are back.

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<div class="post-metadata">

### Author: ![nbianca](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/nbianca/32/157984_2.png) [@nbianca](https://meta.discourse.org/u/nbianca)
#### Post date: [6 במרץ,‏ 2019,‏ 3:17pm UTC](https://meta.discourse.org/t/canned-responses-randomly-not-working-discourse-2-2/108867/24 "2019-03-06T15:17:36Z")

</div>

I am not sure what caused the issue here, but I refactored that code anyway to something that should work better (is also used in topic map).🙂

[https://github.com/discourse/discourse-canned-replies/commit/d1c67b23bbef908fb82d5302d2c6f954b8d08187](https://github.com/discourse/discourse-canned-replies/commit/d1c67b23bbef908fb82d5302d2c6f954b8d08187)

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<div class="post-metadata">

### Author: ![WorldIsMine](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/worldismine/32/455660_2.png) [@WorldIsMine](https://meta.discourse.org/u/WorldIsMine)
#### Post date: [13 במרץ,‏ 2019,‏ 8:11am UTC](https://meta.discourse.org/t/canned-responses-randomly-not-working-discourse-2-2/108867/25 "2019-03-13T08:11:40Z")

</div>

> [@nbianca](#):
>
> I am not sure what caused the issue here, but I refactored that code anyway to something that should work better (is also used in topic map).🙂

It’s been 30 hours since I’ve upgraded and the problem seems gone. I love you.

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<div class="post-metadata">

### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [12 באפריל,‏ 2019,‏ 8:26am UTC](https://meta.discourse.org/t/canned-responses-randomly-not-working-discourse-2-2/108867/26 "2019-04-12T08:26:59Z")

</div>

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