# Cannot Delete or Rotate Encryption Keys
**URL:** https://meta.discourse.org/t/cannot-delete-or-rotate-encryption-keys/268215
**Category:** Bug
**Tags:** encrypt
**Created:** [June 13, 2023, 8:51pm UTC](https://meta.discourse.org/t/cannot-delete-or-rotate-encryption-keys/268215 "2023-06-13T20:51:02Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@JimmyHoke](https://meta.discourse.org/u/JimmyHoke)
#### Post date: [June 13, 2023, 8:51pm UTC](https://meta.discourse.org/t/cannot-delete-or-rotate-encryption-keys/268215/1 "2023-06-13T20:51:03Z")
> [@Discourse Encrypt (deprecated)](https://meta.discourse.org/t/discourse-encrypt-for-private-messages/107918):
>
> play_button Original Plugin Description Last edited by @david 2024-12-03T15:46:08Z (UTC) play_button Check document
Users cannot disable encryption or rotate keys. The button to disable encryption remains disabled after username is entered. And rotating keys fails with a “Sorry, an error has occurred.”
---
### Author:  [@satonotdead](https://meta.discourse.org/u/satonotdead)
#### Post date: [July 1, 2023, 11:20pm UTC](https://meta.discourse.org/t/cannot-delete-or-rotate-encryption-keys/268215/2 "2023-07-01T23:20:08Z")
How can I safely _remove_ (and delete all on database) the plugin to start again?
I can’t read any encrypted message and I tried a few users, devices, all correctly enabled. I used PMs encrypted before but now they are not working at all.
If I try to disable the PMs I just can’t ‘delete all my encrypted messages’ and I see CSS button form not allowed to continue 🚫
The issue seems to be related to trying to removing all devices and enable them from scratch but I’m not sure about it.
_Please, sorry if it’s related to my actual configuration, I can follow your directions and test if that’s the case. I hope to help someone in similar situation._
### logs
```plaintext
Scoped order is ignored, it's forced to be batch order.
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:292:in `act_on_ignored_order'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:215:in `in_batches'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:137:in `find_in_batches'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:70:in `find_each'
/var/www/discourse/lib/post_destroyer.rb:170:in `perform_delete'
/var/www/discourse/lib/post_destroyer.rb:77:in `destroy'
/var/www/discourse/plugins/discourse-encrypt/app/jobs/scheduled/encrypted_post_timer_evaluator.rb:25:in `block (3 levels) in execute'
/var/www/discourse/plugins/discourse-encrypt/app/jobs/scheduled/encrypted_post_timer_evaluator.rb:23:in `each'
/var/www/discourse/plugins/discourse-encrypt/app/jobs/scheduled/encrypted_post_timer_evaluator.rb:23:in `block (2 levels) in execute'
activerecord-7.0.4.3/lib/active_record/connection_adapters/abstract/transaction.rb:319:in `block in within_new_transaction'
activesupport-7.0.4.3/lib/active_support/concurrency/load_interlock_aware_monitor.rb:25:in `handle_interrupt'
activesupport-7.0.4.3/lib/active_support/concurrency/load_interlock_aware_monitor.rb:25:in `block in synchronize'
activesupport-7.0.4.3/lib/active_support/concurrency/load_interlock_aware_monitor.rb:21:in `handle_interrupt'
activesupport-7.0.4.3/lib/active_support/concurrency/load_interlock_aware_monitor.rb:21:in `synchronize'
activerecord-7.0.4.3/lib/active_record/connection_adapters/abstract/transaction.rb:317:in `within_new_transaction'
activerecord-7.0.4.3/lib/active_record/connection_adapters/abstract/database_statements.rb:316:in `transaction'
activerecord-7.0.4.3/lib/active_record/transactions.rb:209:in `transaction'
/var/www/discourse/plugins/discourse-encrypt/app/jobs/scheduled/encrypted_post_timer_evaluator.rb:9:in `block in execute'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:71:in `each'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:71:in `block in find_each'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:138:in `block in find_in_batches'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:245:in `block in in_batches'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:229:in `loop'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:229:in `in_batches'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:137:in `find_in_batches'
activerecord-7.0.4.3/lib/active_record/relation/batches.rb:70:in `find_each'
/var/www/discourse/plugins/discourse-encrypt/app/jobs/scheduled/encrypted_post_timer_evaluator.rb:8:in `execute'
/var/www/discourse/app/jobs/base.rb:292:in `block (2 levels) in perform'
rails_multisite-5.0.0/lib/rails_multisite/connection_management.rb:82:in `with_connection'
/var/www/discourse/app/jobs/base.rb:279:in `block in perform'
/var/www/discourse/app/jobs/base.rb:275:in `each'
/var/www/discourse/app/jobs/base.rb:275:in `perform'
/var/www/discourse/app/jobs/base.rb:346:in `perform'
mini_scheduler-0.16.0/lib/mini_scheduler/manager.rb:122:in `process_queue'
mini_scheduler-0.16.0/lib/mini_scheduler/manager.rb:70:in `worker_loop'
mini_scheduler-0.16.0/lib/mini_scheduler/manager.rb:59:in `block (2 levels) in ensure_worker_threads'
job Jobs::EncryptedPostTimerEvaluator
```
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [July 2, 2023, 7:28am UTC](https://meta.discourse.org/t/cannot-delete-or-rotate-encryption-keys/268215/3 "2023-07-02T07:28:01Z")
I have got my test site into a similar state and I’m also looking for answers on this. 🙂
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [July 6, 2023, 10:47am UTC](https://meta.discourse.org/t/cannot-delete-or-rotate-encryption-keys/268215/9 "2023-07-06T10:47:05Z")
I can replicate this.
Using a test user and activating the Encryption for the first time goes smoothly, but then there’s no way to disable it.
- Enable Encrypted Messages for a test user from their Preferences/Security
- Click on the wrench icon and ‘Disable Encrypted Messages’
- Button to Disable is greyed out and unpressable
If you have encrypted messages and need to ‘type to confirm’ then this also presents an unpressable button:
When enabling, this error appears in the browser console:
```plaintext
[PLUGIN discourse-encrypt] reopenWidget: Could not find widget quick-access-panel in registry widget.js:82
reopenWidget widget.js:82
reopenWidget plugin-api.js:654
initialize decrypt-topics.js:104
withPluginApi plugin-api.js:2159
initialize decrypt-topics.js:101
initialize app.js:173
runInstanceInitializers Ember
each dag-map.js:192
walk dag-map.js:121
each dag-map.js:66
topsort dag-map.js:72
Ember 4
invoke queue.ts:201
flush queue.ts:98
flush deferred-action-queues.ts:75
_end index.ts:616
_boundAutorunEnd index.ts:257
(Async: promise callback)
n platform.ts:28
flush Ember
_scheduleAutorun index.ts:803
_ensureInstance index.ts:791
schedule index.ts:384
Ember 6
start-app.js:4
discourse-boot.js:20
discourse-boot.js:21
```
* * *
I also spotted a missing string for key rotation:
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [July 6, 2023, 11:19am UTC](https://meta.discourse.org/t/cannot-delete-or-rotate-encryption-keys/268215/10 "2023-07-06T11:19:53Z")
> [@JammyDodger](#):
>
> When enabling, this error appears in the browser console:
>
> ```plaintext
> [PLUGIN discourse-encrypt] reopenWidget: Could not find widget quick-access-panel in registry widget.js:82
>
> ```
These console warnings will be resolved by [this PR](https://github.com/discourse/discourse-encrypt/pull/259) - they’re not related to the problem in this topic.
---
### Author:  [@satonotdead](https://meta.discourse.org/u/satonotdead)
#### Post date: [July 16, 2023, 10:10pm UTC](https://meta.discourse.org/t/cannot-delete-or-rotate-encryption-keys/268215/11 "2023-07-16T22:10:18Z")
I’m still can’t remove encrypt on my account (and I have last version of Encrypt plus Discourse):
The button keeps disabled and I need to start again because I lost my keys (I’m trying, there is no issue at deleting encrypted messages) and I want to start from zero 🙂
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [July 24, 2023, 12:36pm UTC](https://meta.discourse.org/t/cannot-delete-or-rotate-encryption-keys/268215/16 "2023-07-24T12:36:01Z")
@cvx has been working on some improvements to these modal popups in discourse-encrypt, so things should be working much better now. Please let us know if you’re still running into any issues after updating.
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [July 25, 2023, 7:00am UTC](https://meta.discourse.org/t/cannot-delete-or-rotate-encryption-keys/268215/17 "2023-07-25T07:00:21Z")
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