Hi, I created a test user, and now as an admin, I’m trying to delete that user, but I cannot as I get: There was an error deleting that user. Make sure all posts are deleted before trying to delete the user. There is only one “private topic” listed, which I believe is the welcome post. How can …

Yeah I would suspect the group in this case. Can we repro this @jomaxro ?

Confirmed that disabling the group auto-add for the user’s email domain AND manually removing them from the group let me delete the user.

I still cannot repro this :disappointed:. I have a group autogroup that all users with gmail.com emails are added to, including existing users, and set a primary. I can still delete a user who signs up using Google oAuth2 or via local logins and is added to the group. ▶ Group settings screenshot

I’m running into this problem now too on my site. There are a few test user accounts I created - one of them a staged user - and I am unable to delete them. I try to delete the user’s posts via the user admin, but it has no effect. [40%20PM]

Have you tried out Michael’s workaround ? (if applicable) [afbeelding] supermathie: Confirmed that disabling the group auto-add for the user’s email domain AND manually removing them from the group let me delete the user.

thanks, but that workaround did not work for me - no group auto-add for the user’s email domain.

I am also having issues with anonymizing or deleting users, when I go to /admin/users/list/active and attempt to delete or anonymize any user who has last_emailed_at set to -- the system errors out.

What is the specific error? Is there an entry in the logs?

When trying to delete from admin, is it giving no response and then later you get an error message? I’ve seen that recently.

I get the error message that @tobiaseigen posted above when going through the UI. When I attempt to anonymize I get a pop up that reads, There was a problem anonymizing the account. Looking at production.log I can see the following: Started DELETE "/admin/users/8911.json" for {BLOCKED_IP} at 2018…

Cannot delete user

Ondersteuning

tobiaseigen (Tobias Eigen) 20 april 2018 om 18:10 43

yep. though in this case they were created because I emailed out to them by creating a new message including their email address.

Topic		Antwoorden	Weergaven
I am getting 502 error while trying to delete topics created by specific user Support	18	1141	12 juni 2023
Can't delete user with PMs, misleading error message Bug	4	829	5 juni 2021
Can't delete accounts Bug	12	1229	12 januari 2019
Malicious personal messages followed by account self deletion Bug	23	2363	13 augustus 2019
Flag -> Delete Spammer - Does not work anymore Bug	8	753	9 augustus 2024

Cannot delete user

Gerelateerde topics