Have you tried out Michael’s workaround ? (if applicable)
thanks, but that workaround did not work for me - no group auto-add for the user’s email domain.
I am also having issues with anonymizing or deleting users, when I go to /admin/users/list/active and attempt to delete or anonymize any user who has last_emailed_at set to -- the system errors out.
What is the specific error? Is there an entry in the logs?
When trying to delete from admin, is it giving no response and then later you get an error message? I’ve seen that recently.
I get the error message that @tobiaseigen posted above when going through the UI. When I attempt to anonymize I get a pop up that reads,
There was a problem anonymizing the account.
Looking at production.log I can see the following:
.
Started DELETE "/admin/users/8911.json" for {BLOCKED_IP} at 2018-04-20 17:03:11 +0000
Processing by Admin::UsersController#destroy as JSON
Parameters: {"context"=>"/admin/users/8911/{USER}", "delete_posts"=>"true", "id"=>"8911"}
Completed 500 Internal Server Error in 320ms (ActiveRecord: 84.9ms)
Aws::S3::Errors::AccessDenied (Access Denied)
Started PUT "/admin/users/8911/anonymize.json" for {BLOCKED_IP} at 2018-04-20 17:02:08 +0000
Processing by Admin::UsersController#anonymize as JSON
Parameters: {"user_id"=>"8911"}
Completed 500 Internal Server Error in 513ms (ActiveRecord: 44.2ms)
Aws::S3::Errors::AccessDenied (Access Denied)
I am using AWS S3 for hosting attachments, however this user does not have anything in there. I will play around with AWS IAM permissions and see if I can resolve this, looking at CloudWatch I do NOT see any errors pertaining to this.
Can you give some more info on how we could replicate this locally?
Are these test users or actual users? Are they part of any groups? Do they have any posts or pms?
I think in my case they are all staged users.
don’t have time just now to look in the logs - will come back to this later if you still need my help.
thanks for looking into this! 
Like a user that was created because they emailed in?
yep. though in this case they were created because I emailed out to them by creating a new message including their email address.
when I try to delete one of my staged users, I get this in the error log:
/var/www/discourse/plugins/discourse-assign/lib/topic_assigner.rb:164:in `unassign' /var/www/discourse/plugins/discourse-assign/plugin.rb:195:in `block (2 levels) in activate!' /var/www/discourse/lib/plugin/instance.rb:258:in `block in on' /var/www/discourse/lib/discourse_event.rb:12:in `block in trigger' /usr/local/lib/ruby/2.4.0/set.rb:324:in `each_key' /usr/local/lib/ruby/2.4.0/set.rb:324:in `each' /var/www/discourse/lib/discourse_event.rb:11:in `trigger' /var/www/discourse/app/models/post_action.rb:157:in `agree_flags!' /var/www/discourse/lib/post_destroyer.rb:197:in `agree_with_flags' /var/www/discourse/lib/post_destroyer.rb:115:in `block in perform_delete' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/connection_adapters/abstract/database_statements.rb:233:in `transaction' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/transactions.rb:210:in `transaction' /var/www/discourse/lib/post_destroyer.rb:107:in `perform_delete' /var/www/discourse/lib/post_destroyer.rb:50:in `destroy' /var/www/discourse/app/services/user_destroyer.rb:40:in `block (2 levels) in destroy' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/relation/delegation.rb:39:in `each' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/relation/delegation.rb:39:in `each' /var/www/discourse/app/services/user_destroyer.rb:27:in `block in destroy' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/connection_adapters/abstract/database_statements.rb:235:in `block in transaction' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/connection_adapters/abstract/transaction.rb:194:in `block in within_new_transaction' /usr/local/lib/ruby/2.4.0/monitor.rb:214:in `mon_synchronize' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/connection_adapters/abstract/transaction.rb:191:in `within_new_transaction' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/connection_adapters/abstract/database_statements.rb:235:in `transaction' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/transactions.rb:210:in `transaction' /var/www/discourse/app/services/user_destroyer.rb:21:in `destroy' /var/www/discourse/app/controllers/admin/users_controller.rb:369:in `destroy' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/basic_implicit_render.rb:4:in `send_action' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/base.rb:186:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/rendering.rb:30:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/callbacks.rb:20:in `block in process_action' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/callbacks.rb:131:in `run_callbacks' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/callbacks.rb:19:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/rescue.rb:20:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/instrumentation.rb:32:in `block in process_action' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/notifications.rb:166:in `block in instrument' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/notifications/instrumenter.rb:21:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/notifications.rb:166:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/instrumentation.rb:30:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/params_wrapper.rb:252:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/railties/controller_runtime.rb:22:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/base.rb:124:in `process' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionview-5.1.4/lib/action_view/rendering.rb:30:in `process' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-mini-profiler-1.0.0/lib/mini_profiler/profiling_methods.rb:78:in `block in profile_method' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal.rb:189:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal.rb:253:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/route_set.rb:49:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/route_set.rb:31:in `serve' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/mapper.rb:16:in `block in <class:Constraints>' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/mapper.rb:46:in `serve' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/journey/router.rb:50:in `block in serve' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/journey/router.rb:33:in `each' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/journey/router.rb:33:in `serve' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/route_set.rb:834:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-protection-2.0.1/lib/rack/protection/frame_options.rb:31:in `call' /var/www/discourse/lib/middleware/omniauth_bypass_middleware.rb:24:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.4/lib/rack/conditional_get.rb:38:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.4/lib/rack/head.rb:12:in `call' /var/www/discourse/lib/middleware/anonymous_cache.rb:149:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.4/lib/rack/session/abstract/id.rb:232:in `context' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.4/lib/rack/session/abstract/id.rb:226:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/cookies.rb:613:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/callbacks.rb:26:in `block in call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/callbacks.rb:97:in `run_callbacks' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/callbacks.rb:24:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/debug_exceptions.rb:59:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/show_exceptions.rb:31:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/logster-1.2.9/lib/logster/middleware/reporter.rb:31:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/rack/logger.rb:36:in `call_app' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/rack/logger.rb:26:in `call' /var/www/discourse/config/initializers/100-quiet_logger.rb:16:in `call' /var/www/discourse/config/initializers/100-silence_logger.rb:29:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/remote_ip.rb:79:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/request_id.rb:25:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.4/lib/rack/method_override.rb:22:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/executor.rb:12:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.4/lib/rack/sendfile.rb:111:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-mini-profiler-1.0.0/lib/mini_profiler/profiler.rb:174:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/message_bus-2.1.2/lib/message_bus/rack/middleware.rb:63:in `call' /var/www/discourse/lib/middleware/request_tracker.rb:176:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/engine.rb:522:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/railtie.rb:185:in `public_send' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/railtie.rb:185:in `method_missing' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.4/lib/rack/urlmap.rb:68:in `block in call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.4/lib/rack/urlmap.rb:53:in `each' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.4/lib/rack/urlmap.rb:53:in `call' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:606:in `process_client' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:701:in `worker_loop' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:549:in `spawn_missing_workers' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:142:in `start' /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/unicorn-5.4.0/bin/unicorn:126:in `<top (required)>' /var/www/discourse/vendor/bundle/ruby/2.4.0/bin/unicorn:23:in `load' /var/www/discourse/vendor/bundle/ruby/2.4.0/bin/unicorn:23:in `<main>'
The users which are not deleting for me were created but not activated in previous Discourse version. I recently updated to the latest version of Discourse and attempted to delete them and ran into errors. I’m not sure if this is a coincidence or if it is the root cause of this problem.
저도 같은 문제를 겪고 있습니다. 설명된 것과 동일한 오류로 여러 사용자를 삭제할 수 없습니다.
해당 사용자들에게 일반 게시물이 없다면, 해당 사용자들이 어떤 그룹에 속해 있는지 확인해 주시고, 또한 직원 외의 사용자로부터 개인 메시지를 받았거나 개인 메시지를 보낸 적이 있는지도 확인해 주시겠습니까?
해당 사용자는 기본 신뢰 그룹(default trust-groups)에 속해 있습니다. 동일한 소속을 가진 다른 사용자는 삭제할 수 있었습니다. 여러 개의 개인 메시지(PM)를 볼 수 있지만, 해당 PM을 삭제할 수 없습니다. Discourse에서 사용자를 삭제하는 과정이 정말 불편합니다.
업데이트:
해결 방법은 delete_user_max_post_age를 2년으로 설정하는 것입니다. 이렇게 하면 모든 메시지와 사용자 자체를 삭제할 수 있습니다. 추가로 delete_all_posts_max 값도 증가시켜야 할 수 있습니다.