We have a user with 2FA enabled, and we cannot disable it for them. Clicking the ‘Disable’ button on their account gives us: [image] (You supplied invalid parameters to the request: Discourse::InvalidParameters) There is no row in the users_second_factors table for the user_id. I’ve tried addi…

Try via the rails console: [image] Disable 2FA via console Self-Hosting bookmark This guide provides instructions for administrators on how to disable two-factor authentication (2FA) via the console. person_raising_hand Required user level: System Admin wre…

It’d also be good to know what version of Discourse you are running. There have been fixes for the inability to disable 2FA via the UI since the first release of 2FA.

Thanks @omarfilip .. I did the UserSecondFactor delete but didn’t know about UserSecurityKey. This user had no UserSecondFactor record, but they did have a UserSecurityKey record. Once I removed that, their profile shows ‘Two Factor Authenciation: No’ – thanks! @jomaxro We’re on 2.5.0.beta4 ( 8…

[image] Brandon_Martus: @jomaxro We’re on 2.5.0.beta4 ( 8d3900c6da ) That version is old and unsupported, update as soon as possible.

Besides being old and unsupported, you’re also missing over a dozen security fixes, so your site is vulnerable. Please do upgrade.

Cannot disable 2FA for User

Support

omarfilip February 4, 2021, 10:35pm 2

Try via the rails console:

Topic		Replies	Views
Disable 2FA via console Self-Hosting how-to	0	2716	April 17, 2020
Turn off two factor authentication Support	4	1340	July 8, 2020
Command line disable Two Factor Authentication Support	12	2275	March 25, 2020
Task "users:disable_2fa" does not disable security keys Bug	3	398	March 8, 2023
Locked out of own forum. Asking for two-factor verification I never set up. Help : ) Support	6	607	September 30, 2022

Cannot disable 2FA for User

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