I’m having trouble reaching community.wanikani.com on mobile. It works on desktop, but I can’t access it on my iPhone (latest iOS), using either Safari or Chrome. A couple times I was able to access it again by using desktop to force my phone to logout, but that only helped for about a day and this …

Could it be related to this? [image] Community Members can't login from their AT&T Wireless phone support I’m getting emails from a number of our loyal community members who cannot log into the Community from their phones. They can log in while on wifi (and all of their p…

Wow, that’s a new one. I am using AT&T, and rejoining a wifi network allowed me to access the site, so I’ll have to look into it with them. It’s weird that it doesn’t happen with the other Discourse forums I’m using though.

Awesome Sean! Was hoping to find an active at&t customer on meta, can you update here with the progress down the at&t escalation rabbit hole? The key here when you are discussing this with them it to get this escalated to level 2 and level 3 support, at the lower rungs of support it is very unlikel…

Any suggestions on how to explain it to them so that it’s actionable on their part and doesn’t just come off as me saying “the internet doesn’t work”?

You could explain that you indeed have internet, but it’s not working with some specifically websites (a few) that do work with Wi-Fi, etc. Ask scalation because it’s not an issue with your phone, or the site, is the carrier, sit and wait a lot of test to make.

Also be as specific as possible. You can use example reports from the other topic linked above by @downey to help communicate some of the issues being seen, too.

Just adding a “me too” here - I’ve had two separate bbs.boingboing.net users (Discourse hosted) complain they are unable to access the site via mobile.

Has anyone opened an issue with at&t? Any progress to share?

The only way this will get handled is to have as many individuals as possible complain directly to AT&T. It’s not a problem that can be solved by Discourse.

[image] AT&T is blocking Tutanota. This shows why we must fight for net neutrality. ISPs should not have the power to decide which online services users can or can not access. At least we are not alone.

Cannot reach one forum on AT&T mobile

Support

downey (Michael Downey) February 10, 2020, 2:04pm 2

Could it be related to this?

Topic		Replies	Views
Community Members can't login from their AT&T Wireless phone Support	7	1506	February 14, 2020
Users unable to access our forum with mobile data connections Support	9	240	October 7, 2025
Users cannot check discourse Support	5	802	October 27, 2022
Community not found in App Android Version 7 Support android-app	31	3792	September 23, 2017
Mobile site not working (for specific install) Support	4	459	October 12, 2022

Cannot reach one forum on AT&T mobile

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