I’m having trouble reaching community.wanikani.com on mobile. It works on desktop, but I can’t access it on my iPhone (latest iOS), using either Safari or Chrome. A couple times I was able to access it again by using desktop to force my phone to logout, but that only helped for about a day and this latest time that didn’t work at all. I’ve cleared all browsing data on Safari, restarted my phone, and I still can’t access it. I’m able to access Meta on my phone, as well as two other forums (but those are self hosted and likely aren’t as up to data as the one I’m having trouble with), so I’m not really sure what’s going on with this community. The error I’m getting is ERR_CONNECTION_CLOSED according to Chrome. I can’t see more than that from my phone. Is there anything else I can try on my end? If not, can someone from Discourse check to see if anything is wrong with the instance since it’s hosted? Thanks for the help. :slight_smile:

Could it be related to this? [图片] Community Members can't login from their AT&T Wireless phone Support I’m getting emails from a number of our loyal community members who cannot log into the Community from their phones. They can log in while on wifi (and all of their phone settings are correct). Has anyone else had this issue? It seems to be happening predominantly with AT&T.

Wow, that’s a new one. I am using AT&T, and rejoining a wifi network allowed me to access the site, so I’ll have to look into it with them. It’s weird that it doesn’t happen with the other Discourse forums I’m using though.

Awesome Sean! Was hoping to find an active at&t customer on meta, can you update here with the progress down the at&t escalation rabbit hole? The key here when you are discussing this with them it to get this escalated to level 2 and level 3 support, at the lower rungs of support it is very unlikely you will get any traction. Essentially just insist that you paid for working Internet and got broken Internet, can you escalate to your manager? If you share responses you get we are happy to guide you.

Any suggestions on how to explain it to them so that it’s actionable on their part and doesn’t just come off as me saying “the internet doesn’t work”?

You could explain that you indeed have internet, but it’s not working with some specifically websites (a few) that do work with Wi-Fi, etc. Ask scalation because it’s not an issue with your phone, or the site, is the carrier, sit and wait a lot of test to make.

Also be as specific as possible. You can use example reports from the other topic linked above by @downey to help communicate some of the issues being seen, too.

Just adding a “me too” here - I’ve had two separate bbs.boingboing.net users (Discourse hosted) complain they are unable to access the site via mobile.

Has anyone opened an issue with at&t? Any progress to share?

The only way this will get handled is to have as many individuals as possible complain directly to AT&T. It’s not a problem that can be solved by Discourse.

[图片] AT&T is blocking Tutanota. This shows why we must fight for net neutrality. |... ISPs should not have the power to decide which online services users can or can not access. At least we are not alone.

无法在 AT&T 移动网络访问某个论坛

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downey (Michael Downey) 2020 年2 月 10 日 14:04 2

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无法在 AT&T 移动网络访问某个论坛

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