# Can't Access Installation Set Up in Browser
**URL:** https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845
**Category:** Self-hosting
**Created:** [June 4, 2020, 4:57pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845 "2020-06-04T16:57:58Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@abgeter](https://meta.discourse.org/u/abgeter)
#### Post date: [June 4, 2020, 4:57pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/1 "2020-06-04T16:57:58Z")
Hi all,
I’m having trouble installing Discourse after setting it up through digital ocean. I’ve gone through all of the steps through the quick installation guide and following videos. Once the terminal lets me know that I have installed the application, it informs me to go to the browser.
However, from there, whether I try through my subdomain or the IP address, it won’t let me get in. I simply get an error that the site can’t be reached.
Help please! Trying to get this done today.
Best,
Austin
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 4, 2020, 5:00pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/2 "2020-06-04T17:00:27Z")
By quick installation guide do you mean the [standard install guide](https://github.com/discourse/discourse/blob/master/docs/INSTALL-cloud.md)?
That’s the only installation method we can support here I’m afraid. If you followed a different guide and it isn’t working I would recommend starting over with the official documentation.
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### Author:  [@abgeter](https://meta.discourse.org/u/abgeter)
#### Post date: [June 4, 2020, 5:01pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/3 "2020-06-04T17:01:43Z")
Yes, that! I get through all the steps, I just can’t complete the final step and access it in the browser.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 4, 2020, 5:10pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/4 "2020-06-04T17:10:47Z")
Ok, how have you configured DNS?
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### Author:  [@abgeter](https://meta.discourse.org/u/abgeter)
#### Post date: [June 4, 2020, 5:14pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/5 "2020-06-04T17:14:47Z")
This is what I have currently
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 4, 2020, 5:21pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/6 "2020-06-04T17:21:49Z")
When you’re connected to the server over ssh what result do you get from `docker ps`
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### Author:  [@abgeter](https://meta.discourse.org/u/abgeter)
#### Post date: [June 4, 2020, 5:42pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/7 "2020-06-04T17:42:34Z")
This is what I get. I am a beginner, so I have no context of any of this haha.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 4, 2020, 6:14pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/8 "2020-06-04T18:14:09Z")
Is it all working now?
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### Author:  [@abgeter](https://meta.discourse.org/u/abgeter)
#### Post date: [June 4, 2020, 6:17pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/9 "2020-06-04T18:17:31Z")
No it’s not… It won’t let me access it in Chrome. When I open it up in Safari, this is all that comes up.
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### Author:  [@riking](https://meta.discourse.org/u/riking)
#### Post date: [June 4, 2020, 6:18pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/10 "2020-06-04T18:18:10Z")
Attempting to connect to the IP you have listed under `forum` gives a “connection refused”.
What is the result of this command, ran from the server? Does it match the A record?
`curl https://ip.discourse.org/`
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### Author:  [@itsbhanusharma](https://meta.discourse.org/u/itsbhanusharma)
#### Post date: [June 4, 2020, 6:31pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/11 "2020-06-04T18:31:51Z")
Could it be that you’ve got a firewall blocking connection? Maybe (just maybe) check the DigitalOcean panel around if you’ve accidentally got some default firewall rules blocking outgoing connections?
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### Author:  [@abgeter](https://meta.discourse.org/u/abgeter)
#### Post date: [June 4, 2020, 6:38pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/12 "2020-06-04T18:38:05Z")
Yes, the A record does match.
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### Author:  [@abgeter](https://meta.discourse.org/u/abgeter)
#### Post date: [June 4, 2020, 6:39pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/13 "2020-06-04T18:39:13Z")
Maybe? I’m not sure exactly how to check on the firewall side of things in DigitalOcean
For further context, I got this all up and running no problem last night, but ran into a problem where I inputted the admin email wrong. So, I started the whole process over. And that’s when I started to run into the problem where I’ve been unable to access through the browser to finish setup.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 4, 2020, 6:41pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/14 "2020-06-04T18:41:41Z")
Ok, so previously it was accessible via browser?
Have you touched `ufw`?
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### Author:  [@abgeter](https://meta.discourse.org/u/abgeter)
#### Post date: [June 4, 2020, 6:42pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/15 "2020-06-04T18:42:06Z")
Yes, but just once. And no I haven’t touched that.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 4, 2020, 6:42pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/16 "2020-06-04T18:42:45Z")
When you started the process over, what did you do exactly? Delete the server and create a new one?
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### Author:  [@abgeter](https://meta.discourse.org/u/abgeter)
#### Post date: [June 4, 2020, 6:43pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/17 "2020-06-04T18:43:32Z")
Yes - I deleted the droplet/server and created a new one. As far as I know, I didn’t do anything different.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 4, 2020, 6:43pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/18 "2020-06-04T18:43:51Z")
And updated DNS with the new droplet IP?
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### Author:  [@abgeter](https://meta.discourse.org/u/abgeter)
#### Post date: [June 4, 2020, 6:44pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/19 "2020-06-04T18:44:57Z")
Yep! I deleted the old A record then added a new one with the new IP.
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### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [June 4, 2020, 6:46pm UTC](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845/20 "2020-06-04T18:46:51Z")
If you did the same thing two times, and got a different outcome on the second attempt it might be worth reaching out to DigitalOcean support.
You’ve confirmed that the IP address is correct (discourse-setup would have flagged this too), you’ve confirmed Docker is listening on :80 and :443, but your server isn’t accepting connections. That suggests it’s not something you’ve done.
Definitely worth raising a ticket.
[Next page](https://meta.discourse.org/t/cant-access-installation-set-up-in-browser/153845.md?page=2)