# Can't activate encrypted messages on my phone - says my paper key is incorrect or the key pair is incorrect

**URL:** <https://meta.discourse.org/t/cant-activate-encrypted-messages-on-my-phone-says-my-paper-key-is-incorrect-or-the-key-pair-is-incorrect/297740>\
**Category:** Product Support\
**Tags:** encrypt\
**Created:** [March 3, 2024, 11:42pm UTC](https://meta.discourse.org/t/cant-activate-encrypted-messages-on-my-phone-says-my-paper-key-is-incorrect-or-the-key-pair-is-incorrect/297740 "2024-03-03T23:42:59Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![meglio](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/meglio/32/71444_2.png) [@meglio](https://meta.discourse.org/u/meglio)\
**Post date:** [March 3, 2024, 11:42pm UTC](https://meta.discourse.org/t/cant-activate-encrypted-messages-on-my-phone-says-my-paper-key-is-incorrect-or-the-key-pair-is-incorrect/297740/1 "2024-03-03T23:42:59Z")

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Are there any scenarios where I would not be able to activate encrypted messages on my iPhone while they are already actived on my laptop?

I can’t manage to active my encrypted messages on iPhone no matter what I try: existing paper keys or create new paper keys.

What could I be doing wrong?

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