# Can't activate encrypted messages on my phone - says my paper key is incorrect or the key pair is incorrect

**URL:** <https://meta.discourse.org/t/cant-activate-encrypted-messages-on-my-phone-says-my-paper-key-is-incorrect-or-the-key-pair-is-incorrect/297740>\
**Category:** Product Support\
**Tags:** encrypt\
**Created:** [March 3, 2024, 11:42pm UTC](https://meta.discourse.org/t/cant-activate-encrypted-messages-on-my-phone-says-my-paper-key-is-incorrect-or-the-key-pair-is-incorrect/297740 "2024-03-03T23:42:59Z")\
**Posts on this page:** 1\
**Showing post:** 13

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**Author:** ![anon36555649](https://avatars.discourse-cdn.com/v4/letter/a/e9a140/32.png) [@anon36555649](https://meta.discourse.org/u/anon36555649)\
**Post date:** [March 13, 2024, 1:50pm UTC](https://meta.discourse.org/t/cant-activate-encrypted-messages-on-my-phone-says-my-paper-key-is-incorrect-or-the-key-pair-is-incorrect/297740/13 "2024-03-13T13:50:17Z")

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Can you try using a physical key instead of paper?

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