# Can't connect to server
**URL:** https://meta.discourse.org/t/cant-connect-to-server/113638
**Category:** Support
**Created:** [April 6, 2019, 7:12pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638 "2019-04-06T19:12:18Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 6, 2019, 7:12pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/1 "2019-04-06T19:12:18Z")
I’m not able to connect to my discourse at all from the web browser. What do I do?
---
### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 6, 2019, 7:46pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/2 "2019-04-06T19:46:39Z")
That’s a very open-ended question, with little to go on.
Maybe give us a little information?
- has it ever worked?
- how was it installed?
- where is it installed?
- what have you tried?
We make best efforts to help here, but you need to give us some real information to work with before that’s possible.
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 6, 2019, 8:22pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/3 "2019-04-06T20:22:09Z")
Yes, it’s been working fine and suddenly I can’t connect. I’m not sure what to do. It’s installed on a Digital Ocean server.
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 6, 2019, 8:22pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/4 "2019-04-06T20:22:30Z")
I can connect to the server fine just when I try to access from a web browser it says it can’t connect.
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 6, 2019, 8:22pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/5 "2019-04-06T20:22:42Z")
The domain and everything else is fine.
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [April 6, 2019, 8:35pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/6 "2019-04-06T20:35:45Z")
You’ve verified the DNS is still pointing to the correct IP address of the digital ocean server?
Can you SSH in via terminal to the digital ocean IP address?
---
### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 6, 2019, 8:58pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/7 "2019-04-06T20:58:14Z")
Were you using SSL? How was this installed?
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 6, 2019, 9:22pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/8 "2019-04-06T21:22:07Z")
Yes the domain works fine. I have a website on there already. My discourse goes to a subdomain. No SSL.
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 6, 2019, 9:43pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/9 "2019-04-06T21:43:37Z")
How do I verify that my Discourse is working properly?
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 7, 2019, 8:39pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/10 "2019-04-07T20:39:51Z")
Is there anything else I can do? I’ve been using this for years and it suddenly stopped working. Did I get hacked? How do I rebuild?
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 7, 2019, 8:49pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/11 "2019-04-07T20:49:02Z")
I tried to rebuild but get this error and the link appears to be broken.
---
### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 7, 2019, 11:52pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/12 "2019-04-07T23:52:14Z")
Looks like you have a docker problem. As you still haven’t answered my questions above there isn’t really much to go on here:
- How was it installed?
- Where is it installed?
- How long ago did you install it?
What’s the result of `docker info` ?
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 9, 2019, 1:48am UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/13 "2019-04-09T01:48:19Z")
It’s installed on a Digital Ocean Server. I installed it a few years ago. It was installed using the instructions on your website. It worked perfectly fine up until a couple weeks ago.
---
### Author:  [@Stephen](https://meta.discourse.org/u/Stephen)
#### Post date: [April 9, 2019, 1:50am UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/14 "2019-04-09T01:50:29Z")
According to that your Discourse instance is stopped.
See the fifth line: `Stopped: 1`
try:
```
cd /var/discourse
./launcher start app
```
What happens?
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 9, 2019, 2:30am UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/15 "2019-04-09T02:30:58Z")
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [April 9, 2019, 3:03am UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/16 "2019-04-09T03:03:05Z")
I am updating [Troubleshoot docker installation issues](https://meta.discourse.org/t/how-do-i-debug-docker-installation-issues/13657) which is the topic we pointed you at with debugging steps.
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 9, 2019, 1:37pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/17 "2019-04-09T13:37:22Z")
The hello world test doesn’t work so I guess the installation got broken somehow. I might just give up at this point. I’m not very experienced with this and my forums didn’t have a whole lot of activity.
Can I move existing data to a hosted discourse?
---
### Author:  [@zogstrip](https://meta.discourse.org/u/zogstrip)
#### Post date: [April 9, 2019, 1:39pm UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/18 "2019-04-09T13:39:15Z")
> [@BerryBlue](#):
>
> Can I move existing data to a hosted discourse?
If you have a backup, you only need to upload it to your new instance and click the restore button.
---
### Author:  [@BerryBlue](https://meta.discourse.org/u/BerryBlue)
#### Post date: [April 10, 2019, 2:24am UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/19 "2019-04-10T02:24:08Z")
Are backups stored on the server? I haven’t done a backup manually.
I don’t understand. Why would my docker stop working? I didn’t do any updates or other changes. It just stopped working.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [June 30, 2022, 5:54am UTC](https://meta.discourse.org/t/cant-connect-to-server/113638/22 "2022-06-30T05:54:53Z")