# Can't log in from PC or Android browser, but could from "App"

**URL:** <https://meta.discourse.org/t/cant-log-in-from-pc-or-android-browser-but-could-from-app/250850>\
**Category:** SSO\
**Created:** [January 5, 2023, 2:34pm UTC](https://meta.discourse.org/t/cant-log-in-from-pc-or-android-browser-but-could-from-app/250850 "2023-01-05T14:34:07Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![TimGNO](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/timgno/32/288026_2.png) [@TimGNO](https://meta.discourse.org/u/TimGNO)\
**Post date:** [January 5, 2023, 2:34pm UTC](https://meta.discourse.org/t/cant-log-in-from-pc-or-android-browser-but-could-from-app/250850/1 "2023-01-05T14:34:07Z")

</div>

I’m encountering what appears to be an SSO-related SNAFU, namely an inability to login to a particular Discourse community forum _only when the login is attempted from PC_. Otherwise, I can access the forum freely via, say, Android web browser or mobile app.

After a few days of troubleshooting from both ends, we’ve concluded that it’s the series of redirects which occur between hubitat → portal.hubitat → discourse/session/sso\_login?\_\_\_ → back to hubitat, thereby pointing to an SSO id which perhaps expired during my two-month absence over the Holidays.

Is there any way for me, the _user_, to reset my SSO credentials?  
Or is there a set of steps I can pass along to the forum moderator so that he can do the same for my account from his end?

We’ve tried everything else (different browsers, clearing cache(s), deleting cookies, blocking 3rd party, Incognito mode, etc.) to no avail.

THANKS! - Tim

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