# Can't open attachments: that page doesn’t exist or is private

**URL:** https://meta.discourse.org/t/cant-open-attachments-that-page-doesn-t-exist-or-is-private/75812
**Category:** Support
**Created:** [11 Dicembre 2017, 6:42am UTC](https://meta.discourse.org/t/cant-open-attachments-that-page-doesn-t-exist-or-is-private/75812 "2017-12-11T06:42:02Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![devang](https://avatars.discourse-cdn.com/v4/letter/d/c67d28/32.png) [@devang](https://meta.discourse.org/u/devang)
#### Post date: [11 Dicembre 2017, 6:42am UTC](https://meta.discourse.org/t/cant-open-attachments-that-page-doesn-t-exist-or-is-private/75812/1 "2017-12-11T06:42:03Z")

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Hello All,

We have been experiencing this issue since last week or so. On clicking an attachment, a new page opens up saying, **“That page doesn’t exist or is private.”** I am aware that this has been discussed on this forum before. But I could find help in other posts. I operate at the trust level 3. So I am not sure how I can address this. Following is a screenshot of my admin panel.

 ![version](https://global.discourse-cdn.com/meta/original/3X/0/5/05363f7573e85c3ea7fbf0356f4e77d7e7abd57e.JPG) Will updating help?

[This](http://discourse.ladybug.tools/t/butterfly-outletboundary-component-modification-to-model-a-case-study/1531) is an example of topics that don’t work.

Thank you!

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### Author: ![sam](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/sam/32/102149_2.png) [@sam](https://meta.discourse.org/u/sam)
#### Post date: [11 Dicembre 2017, 7:12am UTC](https://meta.discourse.org/t/cant-open-attachments-that-page-doesn-t-exist-or-is-private/75812/2 "2017-12-11T07:12:39Z")

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Looks like updating helped, cause I just downloaded the file 🤗

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### Author: ![devang](https://avatars.discourse-cdn.com/v4/letter/d/c67d28/32.png) [@devang](https://meta.discourse.org/u/devang)
#### Post date: [11 Dicembre 2017, 7:21am UTC](https://meta.discourse.org/t/cant-open-attachments-that-page-doesn-t-exist-or-is-private/75812/3 "2017-12-11T07:21:16Z")

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@sam,  
Thank you for taking a look. When I try to update I receive the following message.  
**“You are not permitted to view the requested resource.”**  
I will ask the admin to update in that case. I suppose that will work.  
Thank you again!

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<div class="post-metadata">

### Author: ![sam](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/sam/32/102149_2.png) [@sam](https://meta.discourse.org/u/sam)
#### Post date: [12 Dicembre 2017, 7:00am UTC](https://meta.discourse.org/t/cant-open-attachments-that-page-doesn-t-exist-or-is-private/75812/4 "2017-12-12T07:00:04Z")

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