# Capture external Twitter discussion

**URL:** https://meta.discourse.org/t/capture-external-twitter-discussion/65016
**Category:** Feature
**Created:** [June 23, 2017, 12:51pm UTC](https://meta.discourse.org/t/capture-external-twitter-discussion/65016 "2017-06-23T12:51:11Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![vinothkannans](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/vinothkannans/32/86465_2.png) [@vinothkannans](https://meta.discourse.org/u/vinothkannans)
#### Post date: [June 23, 2017, 12:53pm UTC](https://meta.discourse.org/t/capture-external-twitter-discussion/65016/2 "2017-06-23T12:53:31Z")

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> [@Plugin idea: Twitter customer service](https://meta.discourse.org/t/plugin-idea-twitter-customer-service/58646):
>
> Many products and services using Discourse as their support forum. Also there are many companies using [Twitter as their additional customer service portal](https://blog.twitter.com/2016/how-to-use-twitter-for-customer-service). So I guess it will be useful to implement Twitter service in Discourse to achieve this? For example (as per above image), if someone tweeted by mentioning @GitHubHelp or like @GitHub #help then a topic should be created automatically with that tweet content. It can be in private staff category. When a staff reply to the topic corre…

It already discussed above. It is plugin stuff.

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_[View the full topic](https://meta.discourse.org/t/capture-external-twitter-discussion/65016)._